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Growing a new branch

Independent Banker

community bank during the pandemic. Whitehurst and his colleagues had been considering opening a branch in Raleigh since mid-2019. We have a really strong group of employees that care a lot about our communities and the bank, and they roll up their sleeves and work hard. Back to branch strategy.

Raleigh 91
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Talking in a Digital World

Independent Banker

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Several retail service experts say it will apply to your community bank, if it doesn’t already.