Celent Banking

NOVEMBER 19, 2015

While institutions may be aligned on the importance of getting on with branch channel transformation, there is much diversity of thought around what this actually means. Most banks appear to associate branch channel transformation with “radical changes” in the branch operating model.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

ABA Community Banking

MARCH 24, 2021

The post Podcast: How the OCC’s Premises Proposal Could Hamstring Bank Operations appeared first on ABA Banking Journal.

Operations 69

Operations National Branch Design Customer Experience 69

Cisco

OCTOBER 11, 2021

Operational Excellence is also vital to reduce and simplify on-prem devices, and reduce energy required to operate customer IT facilities. Financial institutions are now working to build intelligent branches. The intelligent branch is designed to execute business with new efficiency.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

Celent Banking

OCTOBER 20, 2016

Except for the smallest of community banks, branch channel transformation involves two, concurrent initiatives – the current network and the future network. Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Why’s that?

Branch Design 100

Branch Design Capital Training User Experience 100

Celent Banking

MAY 13, 2016

Getting its branch operations, mobile product management, IT and LOB leadership aligned represents real commitment to innovation. In my view, the most impressive aspect of this initiative isn’t so much Citi’s pushing the technology envelope; it’s the organizational effort that was likely required.

Branch Design 100

Branch Design Survey Leadership ATM 100

South State Correspondent

MAY 1, 2024

months, including an annual operating cost. Add cross-selling, the value of current customer retention, and social media, and this might be your new branch model. Suppose a bank converts 400 of those customers into new accounts with an average profit of $230 per year (considering all their retail accounts).

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

FEBRUARY 13, 2017

Speaking of responding to feedback… Bank Of America And The Automated Branch. In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. that feature no human employees — except those accessed via a screen.

Data 122

Data Retail America Minneapolis 122