Celent Banking

JULY 6, 2016

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. At ATMs – it contributes to skimming fraud. Here’s one example of why I say this.

Branch Design 113

Branch Design Survey New York ATM 113

South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time.

Policies 195

Policies Training Customer Experience Examples 195

Gonzobanker

NOVEMBER 18, 2014

The “Transforming Customer Experience When Fraud Attacks” session was timely with Mike Young of EverBank getting specific about how the bank debriefs and learns from its voice of the customer calls. The big theme was branch of the future. GonzoBankers Cynthia McAree and Jennifer Peart Hurst from Apple FCU check out the Expo.

Chicago 97

Chicago Retail Branch Design Training 97