South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

Policies 195

Policies Training Customer Experience Examples 195

The Financial Brand

AUGUST 24, 2021

Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology. The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Branding Strategy 29

The Financial Brand

NOVEMBER 22, 2020

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

Branding 34

Branding Technology Branch Design Customer Experience 34

PYMNTS

FEBRUARY 13, 2017

When goods are sold, FedEx will manage packing and shipping the goods in customized and branded boxes. Boxes will be branded to the retailer, not FedEx). Speaking of responding to feedback… Bank Of America And The Automated Branch. The new service is now a direct competitor for Amazon and its merchant services platform.

Data 122

Data Retail America Minneapolis 122

The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. The post What Bank & Credit Union Branches Must Look Like in 2022 and Beyond appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 38

Banking Trends Analysis Trends Branding 38

The Financial Brand

MAY 30, 2018

Will the future of retail banking be dominated by Amazon-style digital technologies? The post The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience? appeared first on The Financial Brand. Or will those delivering a phenomenal experience like Starbucks win the war?

Branch Strategies 28

Branch Strategies Strategy Retail Branding 28

Independent Banker

JUNE 29, 2015

The most successful uses of the machines have been instances where they fit within an overall bank strategy that includes traditional branch tellers in some or even all of the locations, some community bankers and technology experts say. “We an in-store branch design firm in Cornelia, Ga. James Johnson, PCSB Bank.

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ATM Video Community Bank Community 70