Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Weaknesses of the current technology and processes are clear during peak operating loads, showing up as backlogs and longer waits for customer decisions. Book the right loans at the right price.

Technology 150

Technology Lending Software Customer Experience 150

PYMNTS

MARCH 4, 2019

million listings were on Booking as of October 2018. The news came after Chinese ride-hailing company Didi Chuxing notched $500 million in funding from Booking Holdings. In addition, Didi customers were to book hotels through Booking.com and Agoda , its sister site. million bookable online listings at the time.

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JANUARY 21, 2020

Functioning as a subsidiary of ARC, nuTravel will enable its new parent to, according to a statement about the deal, “accelerate its offerings of feature-rich, omnichannel retailing solutions to airlines, travel agencies and corporate travelers to provide an integrated customer experience. That’s not all. Other Areas of Change.

Innovation 101

Innovation Millennials Trends Examples 101

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices. Pulling basic management reports requires a phone book-sized manual.

Technology 115

Technology Resources Fraud Strategy 115

PYMNTS

OCTOBER 9, 2018

“This partnership signals a deep collaboration with Microsoft on an array of technology projects, including big data and artificial intelligence, that will transform the delivery of everyday services and mobility solutions in Southeast Asia,” said Ming Maa, president of Grab, in the press release. “As

Regional 150

Regional Big Data Mobile Customer Experience 150

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. At the same time, tomorrow’s leadership will have little to do with “book smarts.”

Leadership 155

Leadership Industry Management Resources 155

Independent Banker

MARCH 31, 2022

To borrow a concept from the book Be All In by Olympic gold medalist Christie Pearce Rampone and sports neuropsychologist Dr. Kristine Keane, it’s about being authentically present in everything you do, on and off the field—or inside and outside the bank. Spending extra time with a customer to give them an exceptional experience.

San Antonio 162

San Antonio Community Customer Experience US 162

PYMNTS

DECEMBER 12, 2019

They must also take a more balanced approach to growth, sidestepping the payments innovation mistakes that established players have already made, according to Colin Gardiner, chief revenue officer for shared RV marketplace Outdoorsy. “We Outdoorsy users looking to rent their RVs list them on the online platform for local renters to book.

Payments 137

Payments Fraud Regulation Innovation 137

CFPB Monitor

JULY 13, 2016

While the CFPB has not yet held a public event devoted to FinTech or financial innovation, the Office of the Comptroller of the Currency (OCC) recently held a Forum On Supporting Financial Innovation in the Federal Banking System to discuss the agency’s approach to FinTech and other innovative products.

Innovation 60

Innovation Fintech Customer Experience Policies 60

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JANUARY 7, 2019

In the world of retail innovations, merchants are looking to reach shoppers by interacting with them through multiple touchpoints. They are turning to cross-channel strategies to improve the customer experience, and even working with other companies to help execute these visions.

New York City 140

New York City Online Retail Branding 140

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Technology.

Innovation 74

Innovation San Francisco Georgia Technology 74

PYMNTS

DECEMBER 27, 2016

Bots can order a personal pizza , book a flight to anywhere , stir up a cocktail recipe, ship last-minute holiday gifts , memorialize dead relatives and bring back infamous “Friends” characters, register voters to vote or get a new driver’s license and help check your bank account. Chatbots have had quite the year. Santander U.K.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

Bobsguide

JULY 12, 2022

To respond to these expectations, banks must change the underlying processes and legacy culture in a personalised manner, opening up their service ecosystems, and driving innovation in order to provide financial services 24/7 via any channel. The rise of composable banking. Evolution to BaaS. appeared first on Bobsguide.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

APRIL 11, 2019

He recently told PYMNTS that banks’ solutions must offer everything for which consumers are looking, and they must actively innovate to support new use cases. Now, 10 years later, people want to do everything on their mobile phones — from the simplicity of checking your balance to booking full rewards travel.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

NOVEMBER 14, 2018

This drive for innovation extends to the company, which doesn’t run like a traditional hotel brand. Zeidan’s company is vertically integrated from development to design, as well as operations and technology. Other hotels, by comparison, don’t often own their booking engines, according to Zeidan. The Hotel Concept.

Miami 115

Miami Branding Comparison Software 115

PYMNTS

FEBRUARY 19, 2018

But just as it’s nearly impossible to predict with precision the future of an ever-changing, ever-innovating market, it’s just as difficult to draw a single conclusion from so many experts’ opinions. In short, while 2017 was the year of payments disruption, 2018 will be the year of the satisfied customer.

eBook 100

eBook Payments Customer Experience Innovation 100

Gonzobanker

DECEMBER 19, 2022

Let’s see how this new scale allows for big investments in future innovation. There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. She was a trailblazer and an early innovator in analytics.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

DECEMBER 27, 2018

Following a year characterized by the disruption of the retail landscape, the growth of digital payments, and significant mergers and acquisitions, 2018 began with many observers expecting to see the downfall of brick-and-mortar in favor of eCommerce, further technological enhancements to digital payments and additional market consolidation.

Data 173

Data Retail eBook Online 173

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. We invite you to learn more at [link].

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JANUARY 22, 2019

We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Digital Progress. The progress is easy to see.

How To 144

How To Fraud Online Mobile 144

Insights on Business

OCTOBER 16, 2018

Customer behaviors are changing, making it necessary to find new ways of interacting and creating engagement. Meanwhile, new competitors are entering the market and tearing up the traditional banking rule book. Built on Kubernetes and optimized for IBM Cloud Private, it’s powered by IBM API Connect and Watson technologies.

Capital 157

Capital Tools System blockchain 157

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet. He passed away in January 2023.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

MAY 24, 2019

Additionally, customer service is becoming a differentiator among digital platforms. Companies are using artificial intelligence (AI), application platform interfaces (APIs) and other technologies to create new channels for service and customer communication to appeal to a wide range of users.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. However, Mason noted that prepaid card technology is often the tool that can most effectively meet the demands for speed and control on a global scale.

Payments 151

Payments Cards Meeting Lending 151

Gonzobanker

MARCH 26, 2019

These major vendors are pursuing strategies to gain scale and build the firepower to invest in new technologies and customer experience capabilities. We also are projecting shifts among some credit card processing customers in both companies as there are redundant offerings that clearly can be rationalized.

Community Bank 76

Community Bank Technology Payments Innovation 76

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. The book prioritizes the need for reinvention.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 81

Meeting Video Customer Experience Innovation 81

PYMNTS

MAY 3, 2018

Using this methodology, we made our customers happier in the short term and had the pleasure of making them happy again with a continual flow of upgrades. Tipalti : Focus on the customer experience. A lot of our new business comes from customers passing the word on about us to others. Cascade : Be flexible.

Innovation 112

Innovation Customer Experience Payments Technology 112

Perficient

OCTOBER 29, 2020

It provides a powerful solution for product management, product pricing, price-book, quotation, documentation, and many other things you do while selling your products and services. Creating promotional offers and providing them to eligible customers, etc. Why do we need this type of solution?

Management 247

Management Industry Customer Experience Examples 247

FICO

JUNE 21, 2022

Decision Platform Know-How Makes Winning Customers Personal. Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. Digital decision platforms have been driving a diverse mix of innovations. Saxon Shirley.

Management 52

Management Customer Experience Regional Strategy 52

PYMNTS

SEPTEMBER 20, 2019

Today the firm operates in 41 states and uses a digital technology platform to match people with movers in a professional, trustworthy and timely manner. It is not the experience most consumers are used to, Martin said, but he believes it is a standard that consumers will soon come to demand. Rehabilitating A Reviled Industry .

Industry 156

Industry Course Innovation Millennials 156

PYMNTS

JANUARY 22, 2019

We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Digital Progress. The progress is easy to see.

How To 108

How To Fraud Mobile Online 108

PYMNTS

APRIL 5, 2019

If consumers have booked a shower reservation, they can use the code to access it. Neiman Marcus Group CEO Geoffroy van Raemdonck said in a March announcement for the location, “This store recognizes our brand’s history and heritage while adapting to how the next generation of luxury customers shop.

Mobile 100

Mobile New York City New York Branding 100