Perficient

MAY 28, 2020

My previous blog outlined the potential risks associated with 5G. In my final blog of this series, I go into detail on what financial services companies should be doing now, to prepare. 5G will allow you to offer customer service like never before. This blog was co-authored by Jonathan Crockett. Revise Your App Roadmaps.

Mobile 340

Mobile Customer Experience Tools Data 340

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

Accenture

JANUARY 27, 2022

As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile traditional models of customer service with customers’ expectations of digitized experiences. The post Empathetic banking at the zero moment of truth appeared first on Accenture Banking Blog.

Operations 195

Operations Customer Experience Digital Banking 195

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Accenture

JUNE 27, 2022

The post Do your banking customers follow your happy path? appeared first on Accenture Banking Blog. And when this happens, how quickly and easily can you get them back on track, ensuring….

Customer Experience 195

Customer Experience Operations Digital Banking Innovation 195

Cisco

MARCH 26, 2021

Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. What constitutes a next-generation bank branch and how can one be implemented?

Customer Experience 71

Customer Experience Retail Operations Security 71

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. This is where catamera comes in.

social media 40

social media ATM Mobile Customer Experience 40

Chris Skinner

FEBRUARY 2, 2017

Nothing like the old world of proprietary structures that are closed and require heavy lifting to operate. Today’s digital firms have 1/100th of the numbers of staff, because they provide platforms for all to access and use.

Study 150

Study Customer Experience Survey Software 150

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Also a pretty good customer experience. operation of Russian-based company. Check back for new updates throughout the day.

Mobile 40

Mobile Cards Fraud Data 40

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

FICO

JUNE 21, 2022

Decision Platform Know-How Makes Winning Customers Personal. Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. Digital decision platforms have been driving a diverse mix of innovations. chevron_left Blog Home.

Management 52

Management Customer Experience Regional Strategy 52

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential. IBM at Sibos 2018.

Meeting 111

Meeting Customer Experience System Guidelines 111

Insights on Business

FEBRUARY 10, 2019

Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. Digitally transforming operations, operating models and technologies to compete in a changing industry structure. Optimizing risk, compliance and security. Tuesday, February 12.

San Francisco 79

San Francisco blockchain Conference Video 79

FICO

SEPTEMBER 19, 2022

It's an opportunity to improve the way you interact and engage with your customers. As we emerge from the COVID-19 pandemic, we are seeing the normalization of the surge in digital banking products and services that was prevalent over the last two years. It is getting harder for debt collectors to reach customers by phone.

Millennials 52

Millennials Compliance Regulation Operations 52

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

FICO

SEPTEMBER 27, 2022

Digitalization and Artificial Intelligence: 5 Keys to Success. Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks? With digitalization and AI, many processes can now be fully automated for the first time, without manual steps. FICO Admin.

Analytics 52

Analytics Strategy Operations Google 52

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

Celent Banking

DECEMBER 20, 2016

Based on the facts presented the inescapable conclusion I draw from the event is that for most banks in most markets, careful and purposeful coordination of both physical and digital channels will be needed to provide the best experience to clients. The Digital Branch isn’t just another buzz word.

Case Study 100

Case Study Metro Study Capital 100

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

PopularBank

OCTOBER 28, 2020

Popular Bank conducted a detailed review and analysis of its current network, including its usage, proximity to additional Popular Bank branches, the needs of customers and accessibility to supplemental services. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Jill is continually demonstrating just how loud a $300 million community bank can roar! There have been many come-and-go digital banks.

Idaho 172

Idaho Community Industry Strategy 172

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation?

Fintech 70

Fintech Innovation Lending Video 70

FICO

MAY 19, 2020

As anti-fraud professionals, we should: Be aware of increased account takeover and customers susceptible to scams and help by educating our customers ( Here is some recent advice and tips for consumers ). Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering.

Fraud 52

Fraud Management Handbook Cards 52

FICO

NOVEMBER 15, 2022

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization. Digital banking is used by an estimated 93% of the UK adult population and is forecast to increase further within the next two years. chevron_left Blog Home.

Analytics 52

Analytics Fraud Case Study National 52

FICO

FEBRUARY 5, 2018

In these roles, Bob was a true fraud practitioner, responsible for leading high-performance teams across strategic and operational roles and policies and working closely with his peers in Risk, Compliance, Security, and LOB functions across the business to protect the bank, its clients, and its employees.

Fraud 60

Fraud Management Analytics Strategy 60

FICO

JANUARY 9, 2019

Horia Tipi noted a breakthrough for operations researchers and data scientists worldwide: Last week we announced that FICO Xpress Mosel, the leading optimization modeling, analytic orchestration, and programming language is now open and available to everyone free of charge. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Just digitizing existing manual processes won’t work; companies must rethink and reimagine all processes. Key Partnerships & Customers. ^WM.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

AUGUST 1, 2016

It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. ebankIT’s platform offers financial institution clients an omnichannel experience. brandCrowder has developed an alternative investment platform focusing on branded franchises.

How To 12

How To Analytics Millennials Data 12