Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

NCR

AUGUST 31, 2017

It’s often been said in the past few years that the biggest challengers to legacy banks are now disruptive tech-based startups that can offer innovative new digital solutions to consumers. The post The next big competitor to banks – not fintech but big tech appeared first on Banking.com.

Fintech 55

Fintech Innovation Big Data Customer Experience 55

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

MARCH 22, 2018

The company uses big data and machine learning to detect fake accounts, payment fraud, account takeover and content abuse. With Sift Science, they no longer need to make this tradeoff – they can reduce risk while also improving customer experiences.”. Clients include Twitter, Airbnb, Twilio, Instacart, Zillow and Yelp.

Fraud 108

Fraud Atlanta Capital Big Data 108

Accenture

OCTOBER 18, 2019

I was particularly interested by the finding that banks who stick to traditional business models are slowing in growth, compared to digital disruptors such as fintechs or GAFA (Google, Amazon, Facebook and Apple). So, what should banks do to harness technical innovation and optimise the customer experience? Steps to take.

Apple 152

Apple Examples Customer Experience Analytics 152

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

PYMNTS

JANUARY 1, 2019

There was also a big data track and one for biometrics. When did we start organizing tracks at FinTech conferences on the basis of individual technologies rather than industry challenges and opportunities? It’s a big part of my job, and anyone who knows me knows how innovation excites me.

Bitcoin 168

Bitcoin Payments Conference cryptocurrency 168

Fintech Labs Insights

MARCH 13, 2017

How are the big trends in fintech like virtual reality, the blockchain, and big data analytics dictating trends in proptech? It is worth keeping in mind that trends in proptech are controlled by the same forces that drive trends in other parts of technology such as fintech. Big Brains and Big Data.

Big Data 20

Big Data blockchain Data Trends 20

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. Customer Experience: Eliminating Friction. Implementing Big Data. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

Perficient

MAY 21, 2021

Prior to Bright Paths, she earned a year’s worth of experience working in technology around software engineering projects as a Product Manager. This FinTech app allows users to invest in a portfolio in their favorite brands or companies (DoorDash, Lululemon, Target, Costco, Amazon, etc.) Bright Paths Project: Plenti.

Milwaukee 348

Milwaukee Software Course Detroit 348

Insights on Business

MAY 15, 2018

Having become used to frictionless, streamlined digital services, most customers are all too aware of what superior customer engagement and service feels like. The customer-focused efforts of digital natives are constantly pushing the bar higher, while most banking institutions’ customer experiences continue to lag behind.

Customer Experience 110

Customer Experience Technology System Data 110

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. While the Fintech threat has not been as severe in corporate banking as in other areas, there are companies looking to disrupt corporate banking on any number of fronts. Innovate relentlessly. Out in the cold.

Industry 64

Industry Innovation Fintech Leadership 64

Insights on Business

FEBRUARY 21, 2018

Innovation that drives revenue growth and competitive advantage costs money— a lot of money—and moreover, the big reinvention projects have no precedent, so making the business case for them can be a shot in the dark, at best. It involves cutting costs with a purpose, strategically driving innovation and thus competitive capabilities.

Data 119

Data social media Operations Innovation 119

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. It was the original data junkie. Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g.,

Idaho 148

Idaho Conference Data Marketing 148

FICO

DECEMBER 20, 2016

As we close out 2016, receding into the background are the never-ending stories of Big Data technology, as well as the hype of how P2P lending is taking over. Instead, the focus is on blockchain, open banking, AI, fintech beyond P2P lenders, cybersecurity, digitisation and customer experience.

Trends 40

Trends Big Data blockchain Data 40

PYMNTS

JUNE 7, 2016

This particularly dynamic area of financial services, FinTech and payments is transforming how everyone across the greater financial ecosystem thinks and acts when it comes to security, fraud and protecting identities. Authentication depends upon access to data, usage of data and acting on that data in real time.

Big Data 100

Big Data Data Fraud Trends 100

Insights on Business

JUNE 11, 2016

In the face of stiff headwinds still being felt from the financial downturn, the rise of the FinTech disruption and internal cultural resistance, we are starting to see winning organizations wade through a sea of change to find pragmatic ways forward. See how IBM redefines the customer experience with Cognitive Banking !

Security 70

Security System Compliance Course 70

FICO

JANUARY 19, 2018

Typically, competition, innovation, and/or regulatory changes drive transformation, resulting in new products, providers, and pricing plans for consumers. For the average customer, the banking disruption has taken the form of more digital fulfillment options, rather than required in-branch visits.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

SEPTEMBER 20, 2016

When it comes to voting for “best in show,” the presenters with the flashiest interfaces invariably win, regardless of the business potential or technological innovation of what was presented. If Finovate is any predictor of the zeitgeist in banking, then big data is dead. People (i.e., attendees) are so shallow.

Conference 60

Conference Cards Analytics Technology 60

Alex Jimenez

FEBRUARY 27, 2019

For four days I listened to all types of presenters, met with IBM and partner representatives, talked to people in all kinds of industries, and finally met in person a fintech-verse friend I have known for many years, Spiros Margaris. The topics discussed varied from arcane technology topics to discussions about general innovation.

blockchain 40

blockchain Conference Security Innovation 40

CB Insights

JULY 16, 2017

XL Innovate. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e. Allianz Ventures. American Family Ventures. Aviva Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

Fintech Labs Insights

DECEMBER 1, 2015

. “Its in-depth understanding of our business needs, coupled with the strength of its data, plays a vital role in ensuring we offer the best customer experience possible.” Join hundreds of fintech fans in London in February for FinovateEurope 2016. Visit our registration page today and save your spot.

San Francisco 12

San Francisco social media Lending New York 12

CB Insights

DECEMBER 5, 2017

XL Innovate. Get a data driven view on developments in the insurance tech distribution landscape, where startups are making moves, and how incumbents are responding. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. American Family Ventures. Aviva Ventures. AXA Strategic Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

Fintech Labs Insights

SEPTEMBER 1, 2015

To whet your appetite for two days of fintech innovation, we’re releasing the full and final lineup of presenting companies for FinovateFall 2015. additiv develops and implements digital innovations and business models for financial services providers. Adobe is changing the world through digital experiences.

Company 12

Company Software Analytics Mobile 12

Fintech Labs Insights

AUGUST 1, 2016

AutoGravity’s mobile-first digital marketplace helps digitally-minded customers looking to buy and finance a vehicle circumvent the inefficiencies of the auto financing process by leveraging the full potential of their smartphone.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device.

Company 12

Company Comparison Customer Experience Management 12

The Financial Brand

JANUARY 8, 2017

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

Data 12

Data Fintech Big Data Customer Experience 12

The Financial Brand

JANUARY 8, 2017

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

Data 12

Data Fintech Big Data Customer Experience 12

Gonzobanker

DECEMBER 19, 2016

The big bang project is over.” Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Hippest Acquisition of the Year – First Republic Bank’s acquisition of student loan repayment fintech firm Gradifi.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The big bang project is over.” Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Hippest Acquisition of the Year – First Republic Bank’s acquisition of student loan repayment fintech firm Gradifi.

Utah 60

Utah System Community Marketing 60