American Banker
OCTOBER 27, 2020
The global bank has rolled out cash-flow forecasting tools as financial institutions race to meet urgent demands from commercial customers trying to navigate uncertain times.
American Banker
AUGUST 21, 2020
Discover Financial Services and Bank First in Wisconsin, two of the many companies that went all-remote with their annual meetings this year, gave the process high marks. But the longer-term prospects industrywide are unclear.
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Banking 2020
APRIL 28, 2015
Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.
Gonzobanker
MARCH 26, 2020
Financial institutions that are not ready to fully serve customers digitally face an existential threat. By self-education, we’re not talking about an email reminding customers that the bank is accessible by phone or drive-thru and that digital banking is open. Who prints the card?
Payments Source
JULY 7, 2020
The days of meeting with mentors and pitching investors in person are at least temporarily over, but fintech incubators, accelerators and boot camps are finding creative ways to replicate these valuable experiences online.
American Banker
NOVEMBER 10, 2020
Though most bank customers expect to return to calling or meeting in person with their bankers when the pandemic is over, Citigroup is gauging how much business it can keep in the videoconferencing channel.
Banking 2020
JANUARY 25, 2016
Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs. How customers interact with their banks through an online component can often mean the difference between staying with a bank or taking their money elsewhere.
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