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This Week’s Reads: Digital Banking, Innovation and Payments

Banking 2020

Articles via The Financial Brand, Business Insider, Mobile Payments Today. Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella.

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How 1-star reviews can lead to 5-star service

American Banker

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. By contrast, the very idea of digital communication seems cold and distant and impersonal.

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Moven and Q2 partner to help small banks compete with challengers

American Banker

The two companies have worked together to provide a banking app that community banks can implement and deploy in 30 days.

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Punching above its weight: Small N.J. bank uses tech to take on big rivals

American Banker

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.