PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

Bank Innovation

OCTOBER 26, 2018

Bank of the West recently added 143 ATMs across the Denver and Sacramento metro areas through an agreement with ATM operator Cardtronics. One target? Millennials, actually.

ATM 150

ATM San Francisco Denver Sacramento 150

PYMNTS

MAY 6, 2019

Toronto is a powerhouse for financial innovation in Canada: The city has the most sizable ecosystem for FinTech in the country, with 185 startups per one count. Our team has torn apart the small business banking playbook and created our own digital banking platform and operating model from the ground up.”.

Innovation 192

Innovation Fintech San Francisco New York 192

PYMNTS

JULY 11, 2018

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Over the last several years, direct bank deposits have grown six times faster than deposits at traditional banks as consumers have sought innovative new ways to save money,” said John Rosenfeld, president of Citizens Access.

Digital Banking 103

Digital Banking United States FDIC ATM 103

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. Other FIs are turning to chatbots as more consumers embrace digital banking, too.

Digital Banking 181

Digital Banking Fraud ATM Mobile 181

Insights on Business

FEBRUARY 13, 2019

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 28, 2020

One-quarter of respondents said that they wanted shorter teller lines, while 31 percent desired longer operating hours for greater access to financial services. Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions.

Innovation 153

Innovation Regional System America 153

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction. About the Tracker.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Fifth Third Bank, KeyBank and PNC Bank are among those in the U.S.

Technology 248

Technology ATM Video Tools 248

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015. Image: iStock/Piranka.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

OCTOBER 6, 2020

In today’s top news in digital-first banking, Bank of America has launched its Life Plan program, while United Airlines and Chase Card Services launched a United Gateway credit card. unveiled its new generation of automated teller machine (ATM) operating software. Plus, NCR Corp.

Cards 176

Cards ATM Georgia America 176

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Digital-First Banking Developments Around The World.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. Moreover, digital branches will transform the customer journey into an interactive digital banking experience, with enhanced customer satisfaction.

Video 78

Video Customer Experience Operations Digital Banking 78

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

NOVEMBER 15, 2019

It has thus become imperative for banks to have the most recent technological innovations. For example, BMO Harris opened a new “smart branch” in Chicago last year with smart ATMs, video screens that link to live tellers and mortgage professionals, and employees equipped with tablets capable of conducting transactions.

ATM 127

ATM Video Survey Chicago 127

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

MARCH 1, 2020

This strategic partnership will facilitate workers in this segment with a bank account and empowering them [with] digital banking [solutions] as well as financial security. It’s our constant aim at NPCI to reach out to the vast unbanked population with technology innovation,” said Kunal Kalawatia, head of marketing at NPCI.

Fintech 130

Fintech ATM National Maine 130

Banking 2020

OCTOBER 23, 2015

For 50 years, the name “ATM” has been synonymous with cash. With that in mind and the recent news that ATM-maker Diebold plans to acquire ATM-maker Wincor-Nixdorf, it’s unsurprising that the deal would come down to cash. With all of these pressures on retail banking, the industry needs innovation more than ever before.

Innovation 40

Innovation ATM Strategy Industry 40

PYMNTS

MARCH 2, 2020

Banks worldwide are leveraging various tools and technologies as they move toward digital-first branch locations. Cloud computing, advanced ATMs and data analytics are just some of the offerings being employed by financial institutions (FIs) to meet customers’ demands for digital experiences. Digital-First Challenges .

Tools 169

Tools Alabama ATM Digital Banking 169

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud.

ATM 151

ATM Fraud Study Regional 151

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. Paul Murphy, founder of Murphy & Co.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

APRIL 2, 2019

MOXY bank , preparing to be one of the first new community banks to launch in the U.S. in decades, has announced that it is working with technology solutions company NYMBUS to integrate its core digital banking and payment services. Mauldin said in a statement.

Community Bank 117

Community Bank Community FDIC Washington 117

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. This creates a standard set of business “objects” that are specific to banking. Data will be able to be leveraged across products and silos and banking automation will become easier.

System 195

System Data Examples Payments 195

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

NOVEMBER 1, 2018

The ongoing struggle, supposedly existential in nature, that pits upstart, relatively young FinTech firms against arrogantly complacent banks for supremacy in this new and growing world of digital payments and commerce. Banks have that base of trust, and the ability to engage with customers,” Oosthuizen added.

Fintech 191

Fintech UX Mobile FDIC 191

PYMNTS

JUNE 3, 2020

Though innovation — at least as measured in terms of current initiatives — has not slowed down, he told Webster that PSCU, and by extension credit unions (CUs) have had to adapt business models to be even more customized around the needs of end users. With the rise of digital banking, that timeframe has been shortened to five years.

Las Vegas 174

Las Vegas Trends Digital Banking Examples 174

PYMNTS

JUNE 27, 2019

Broadly speaking, CO-OP is a financial technology (FinTech) company that offers debit and credit processing solutions; operates the largest ATM and shared branch networks for thousands of credit unions in the United States; and offers a comprehensive set of online and mobile banking solutions.

Payments 100

Payments ATM Lending United States 100

PYMNTS

JANUARY 29, 2020

Their traditional banking rivals are now supplemented by young, agile FinTechs that advertise the most advanced technology and much greater efficiency than their legacy counterparts, meaning that CUs must lean into their strengths to get ahead. Few are more familiar with this challenge than St. Louis, specifically, is very overbanked.”.

St. Louis 130

St. Louis Missouri Survey Kansas 130

PYMNTS

OCTOBER 30, 2018

They might want to innovate, but take shortcuts on security.” And any security misstep in the development of mobile banking apps can backfire in the future, which in turn can lead to financial and reputational damage to the brand, and a loss of mobile customers. If banks cannot get that right, they will be disrupted.”.

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

JUNE 1, 2020

Banks worldwide are undergoing digital transformations to provide the latest and most advanced services and technologies to their customers, such as remote loan applications, video tellers and biometric-enabled ATMs. One survey of bank executives found that just 35 percent were embracing APIs in their banking operations.

Data 146

Data Fintech Security ATM 146

PYMNTS

APRIL 4, 2019

The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions. And those relationships, she noted, are an excellent starting ground for succeeding with innovations “where other technology platform have recently failed.”.

Mobile 169

Mobile Study Security social media 169