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What Price Loyalty? Ulta, KeyBank, novae Say Points Must Be Spendable, Programs Flexible

PYMNTS

But the pandemic is changing the consumers’ expectation of their rewards programs and how they them — beyond air miles and beyond cash back. Consider the fact that as far back as the summer of 1995, the Harvard Business Review noted that companies spend millions of dollars to develop loyalty programs, without much insight returned.

Data 296
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3 Risks Asset/Liability Management (ALM) Addresses

Abrigo

Would you like other articles on ALM in your inbox? Takeaway 1 The pandemic has shown that financial institutions deal with a variety of risks that can impact cash flow and capital. . Takeaway 2 Using the same credit risk assumptions in ALM and the allowance ensures a consistent enterprise approach to risk.

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Consumer Credit Update for 2Q 2023

South State Correspondent

Even if your bank has limited consumer exposure, given that the consumer composes approximately 66% of the US economy, and, according to the yield curve and market pundits, we are all staring into a recession, paying close attention to consumer trends is critical. These are cash flow management tools that send a signal of future problems.

Trends 195
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Survey: COVID-19’s Financial Effect on Millennials

MyBankTracker

The COVID-19 pandemic has added to the money challenges faced by millennials in particular. MyBankTracker surveyed 1,001 people aged from 25 to 34 to see how much of a budget setback the pandemic recession has been. The survey found that the pandemic added to the financial challenges that millennials face. Key Findings.

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Operational Resilience in Collections – Will You Meet the FCA’s Standards?

FICO

Amongst the many valuable articles that have been published during the pandemic was a posting by the Financial Conduct Authority (FCA). What does this mean for collectors? What does this mean for collectors? New guidelines from the FCA that call for operational resilience in collections reinforce this point. For too long.

Meeting 52
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Top Banking Challenges: Finding Growth in 2021 and Beyond

Abrigo

Here's what they're doing. Would you like others articles like this in your inbox? Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences.

Lending 221
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PPP fraud: How financial institutions can mitigate ongoing risk

Abrigo

Would you like others articles like this in your inbox? Takeaway 3 Following the use of funds can lead to fraud detection, and regulators will expect enhanced due diligence on PPP fraud. The COVID-19 pandemic challenged communities and businesses nationwide, and financial institutions were no exception.

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