Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

OCTOBER 30, 2019

As the debut of 5G devices supercharges demand, Apple Inc. The combination of a lower-cost 4G phone and premium 5G handsets in the second half will help Apple appeal to both cost-sensitive users and high-spending customers.”. expects iPhone sales to return to growth next year. to Samsung Electronics Co. Visual Commerce.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

APRIL 11, 2017

Users can also request a less specific set of data, such as zip code, to provide local insights and services. If users are primed to enable location-based services in their Echo devices, what’s stopping Amazon from jumping into navigation proper with Alexa as the helpful voice providing turn by turn guidance?

Google 134

Google Apple User Experience Retail 134

PYMNTS

JULY 14, 2016

With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said. He then cited Number26 as having been singled out by Apple as the only banking provider in Europe that is also a leading app in the digital giant’s App Store. “We Then he took it slightly further. “I

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

Insights on Business

APRIL 6, 2017

They want a user experience that is designed, simple, easy to use, and innovative. In addition to brand new APIs from IBM, IBM Cloud for Financial Services includes apps from partners including Xignite, Accern, Plaid, FinLeap, Ripple, and Monetise, making it possible to mix and match.

Las Vegas 194

Las Vegas Fintech User Experience Trends 194

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) A recent study from PYMNTS looked at Apple Pay adoption specifically.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

OCTOBER 24, 2016

The answer, as it turns out, may actually lie within merchant eCommerce experiences rather than the wallets themselves. The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies.

UX 100

UX Mobile Apple Trends 100

PYMNTS

AUGUST 10, 2017

Bank officials touted the innovation as a form of insurance against fraud, and so far, it seems to be just that. Santander’s Head of Technology Innovation, Ed Metzger, was quoted as saying: “The worlds of technology and banking continue to evolve at pace, working hand in hand to deliver a friction-free user experience.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

FEBRUARY 7, 2020

India’s Gaana Streaming Service Far Surpasses Apple, Spotify. India has access to Apple Music and Spotify, but it’s the country’s homegrown Gaana that is getting the largest share of listeners. Gaana — Hindi for “song” — tapped into grassroots strategy and budget prices to take on rivals.

Google 123

Google Retail United States Online 123

PYMNTS

DECEMBER 12, 2016

But not brand. Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

Cisco

APRIL 13, 2021

Banks can compensate for this disadvantage with their well-known brand and the high level of trust of their customers . In addition, they should always provide the information to the customer on the optimal channel (omni-channel strategy) in order to ensure the best possible user experience.

Examples 73

Examples Mobile Online User Experience 73

NCR

SEPTEMBER 1, 2017

Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. The case for design in business.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. It — and the innovators that emerged since — have changed how consumers shop and use physical stores in profound ways.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. It — and the innovators that emerged since — have changed how consumers shop and use physical stores in profound ways.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. Allowing users to “cut” by referring other users was an innovative idea, and it worked. Mint — How it returned 100+ lost hours to users on their first open. In aggregate, they command $1.3

Tools 78

Tools Millennials US Maine 78

William Mills

MAY 11, 2016

Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Branded version is available. ^KT. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

PYMNTS

JANUARY 2, 2017

He pointed out that the interest of big companies was driven by a desire from their customers for new security methods and that biometric technology offers businesses the chance to have a strong customer authentication process without sacrificing the user experience. “In In short, biometrics are here to stay,” McDowell told PYMNTS.

Retail 123

Retail Millennials blockchain Mobile 123

William Mills

SEPTEMBER 7, 2016

Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. From their web site: Swych’s patent pending mobile gifting platform enables users to send “Swychable” gifts from their mobile device that can be instantly redeemed for electronic gift cards of more than 90 popular brands.

Mobile 40

Mobile Cards Fraud Data 40