PYMNTS

NOVEMBER 23, 2020

In other words, SMBs’ use of FinTech products outside of legacy financial institutions’ ecosystems is cutting off those traditional lenders from the COVID-era data flows and analytical insights SMBs now need. As Potter noted, “transactional data is not coming through the banks as it used to.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Recent PYMNTS research indicates that 34.8

Regional 109

Regional ATM Report Alabama 109

Gonzobanker

JULY 6, 2021

The key to success for most optimization strategies is a focus on functionality-, workflow- or integration-driven process improvements that ideally come from core but sometimes from third-party CRM, analytics, and RPA systems. So once again, integration models and tools are important. Transformation Strategy.

Strategy 155

Strategy System Risk Management Technology 155

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Previously, when the bank called customers the average response rate was 25 percent.

Fraud 52

Fraud Technology social media Innovation 52

Gonzobanker

FEBRUARY 3, 2020

In recent years, while everything from loan origination systems to CRM to digital banking moved “to the cloud,” contact center platforms remained one of the last bastions of on-premise banking technology. Modernized user experience – Cloud providers are delivering vastly superior agent user interfaces.

System 78

System Innovation User Experience Technology 78

PYMNTS

SEPTEMBER 27, 2019

with a focus on digital transformation services and analytics tools for corporate customers and their finance teams. Teampay offers companies spend management software designed to manage procurement and employee spend with a focus on the employee user experience and company policy enforcement.

Payments 149

Payments Capital Taxes Lending 149

Gonzobanker

JANUARY 17, 2020

These gaps exist today because banks have a hell of a time trying to build and integrate these capabilities with a crazy quilt of industry vendors. There have been hundreds of warehouses “spun up” and data lakes flooded, but most banks are still running their businesses the old-fashioned way. CEOs need to force a change.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

FEBRUARY 29, 2016

Other key players in the adoption curve include government entities and financial institutions, says Bottomline Technologies Managing Director of Digital Banking Norm DeLuca. markets that could be slowing down the digitization of electronic B2B payments.

Innovation 100

Innovation Fintech Tools Technology 100

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17

UX Capital Mobile User Experience 17

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. .

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. .

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. It’s clearly uncharted territory, even as banks themselves use data analytics on consumer spend to serve static offers to cardholders.

Google 272

Google Fintech Payments Apple 272

William Mills

SEPTEMBER 12, 2017

Digital banking solutions for community banks and credit unions. A turnkey solution incorporating CRM, invoicing and payments into a simple solution for the business delivered through the bank’s digital banking solution. Digital banking is the new core.” ID Analytics (a Symantec Company).

Samsung 69

Samsung Mobile User Experience Google 69

PYMNTS

OCTOBER 11, 2018

The options for fraudsters are always expanding, he noted, as securing a network means using the right analytics tools to see the whole picture — not just every attempted break-in as a one-off event. And when we look at the data and information, we really understand our partners a lot better across channels,” Fagan said. What’s Next .

Fraud 140

Fraud Training Cards Tools 140

Fintech Labs Insights

MAY 25, 2017

“We are still finalizing the development of our solution to provide our future users with the best possible digital banking solution,” Pulikiewicz said, adding “We have come a long way in a short time already and we are tremendously motivated to go even faster and keep ourselves continuously (focused) toward customer success.”

Digital Banking 20

Digital Banking Fintech Groups Analytics 20

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. With so many companies showing web-based platforms the quality of the user experience is paramount.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Data and Analytics are a profit center rather than something that just needs to be managed. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Looks to be a UK-based horizontal company with FinTech as a PART of what they do with their analytic platform. Who is the target market?

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

JANUARY 19, 2017

Q2 , a developer of online and digital banking solutions based in Austin, recently launched its own data analytics platform specifically geared toward community banks. These changes are enabling community banks to take innovative approaches to data to improve business operations. More tools for community FIs.

Data 100

Data Community Bank Community Digital Banking 100

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

San Francisco 12

San Francisco Video Fintech Data 12

Insights on Business

JANUARY 28, 2019

capture new revenue and increase user engagement. transform to become more agile, more digital and more customer-centric. Backbase is the leading solution provider in digital banking and a strategic alliance partner of IBM. Shared Services and Features in IBM Planning Analytics. Speakers: Kwafo K. Filla, IBM.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

CB Insights

MAY 15, 2019

Acting as a minority investor, Citi Ventures looks for entrepreneurs who are working on next-generation technologies in core business areas like financial services, data analytics, and payments. Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. Founded: 2012.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Alpine Data Labs is a predictive analytics company focused on making analytical insights more accessible to the business. Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience.

Company 12

Company Software Analytics Mobile 12