article thumbnail

New Report: How Behavioral Analytics Help FIs Block Fraud At The ITM

PYMNTS

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024. About The Tracker.

Analytics 266
article thumbnail

How Top-Performing CUs Innovate With Data Analytics

PYMNTS

For credit unions (CUs), data analytics can deliver that insight, helping them to more effectively address their members’ specific needs, and informing CUs of the products and services that can deliver the most effective returns on their investments. percent of CUs that did not focus on data analytics. For example, 91.7 Meanwhile, 80.6

Analytics 150
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

ATB Financial’s Front- And Back-End Data Analytics Initiatives

PYMNTS

Customer interactions offer financial institutions (FIs) invaluable information about consumers’ financial lifestyles as well as their needs as a whole, and banks that fail to harness these insights risk falling behind their data-savvy competitors. Its recent digital push focused on gathering and using data to improve customer service.

Analytics 130
article thumbnail

How Axis Bank Prevents Identity Fraud With Video-Based Onboarding

PYMNTS

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205
article thumbnail

Deep Dive: Strategizing Transparent, Holistic Digital Banking Transformations

PYMNTS

The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result. One study recently determined that the number of digital banking users is expected to exceed 3.6

article thumbnail

KeyBank On Fighting APP Fraud During The COVID-19 Pandemic

PYMNTS

Fraud targeting digital banking users has been around as long as digital banking itself, but it has recently become more prevalent. The pandemic is exacerbating the problem, with a study finding that 22 percent of Americans were the targets of pandemic-related fraud attempts as of March.

Fraud 182
article thumbnail

BNY Mellon’s AI-Based Fraud Detection Initiative

PYMNTS

Countering digital fraud is a lot like playing whack-a-mole: As soon as one fraudster is taken out, two more pop up where they’re least expected. The popularity of digital banking services has created ample opportunities for bad actors, leaving banks scrambling to protect themselves against the rising tide of fraud.

Fraud 128