FICO

AUGUST 3, 2021

For us at FICO, the conference is a chance to test, discuss, shape our innovation and share our ideas, away from the day-to-day challenges of regular work. Adding Open Banking Depth of Insight to Credit Risk Analytics – Scott Zoldi – FICO Chief Analytics Officer. Responsible AI – Scott Zoldi – FICO Chief Analytics Officer.

Analytics 52

Analytics Conference Innovation Data 52

Cisco

JULY 29, 2021

This is driven by a renewed focus towards innovation, along with the digitalization and streamlining of the businesses. Digital Experience Visibility. AI to tackle Experience Degradation. Visualize anything: end to end in a unified connected data format.

Customer Experience 170

Customer Experience User Experience Analytics Resources 170

Perficient

FEBRUARY 27, 2024

Harnessing data insights for informed decision-making and actionable analytics. Prioritizing transparency to meet evolving customer expectations and enhance client experiences. Focusing on tailored customer experiences to enhance engagement and satisfaction.

Trends 221

Trends Industry Operations Customer Experience 221

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Customer Experience Technology 186

PYMNTS

APRIL 28, 2017

Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand what is happening on inbound phone calls from consumers.

Analytics 134

Analytics social media Innovation Training 134

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. So how do you embark on this journey?

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

OCTOBER 8, 2020

This is the decoupling of front-end user experience from the back-end commerce capabilities, like product management, pricing, management payments, etc.,” Instead, Tran said a set of application programming interfaces ( APIs ) that work across channels manage the back end, giving brands speed of execution. . she said.

Customer Experience 160

Customer Experience Branding Video Data 160

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

SEPTEMBER 7, 2017

Think the life of a vice president of analytics is all about the numbers? But in an interview with PYMNTS, Massy Najafi , who serves in that role at Guardian Analytics , shed light on more than a few other aspects of the job. PYMNTS: What does a day in the life of a VP at Guardian Analytics look like? Think again.

Analytics 116

Analytics Fraud Innovation Industry 116

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. Across the industry, automation and analytics are transforming service delivery and enabling new offerings. These are business-critical decisions.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

JANUARY 8, 2021

As digital migration accelerates, managing authentication and online fraud while optimizing the consumer's experience has become one of our customers' top challenges,” Equifax CEO Mark W. 8) announcement. "As Begor said in the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

AUGUST 26, 2020

B2B organizations need to incorporate technologies that provide direct access to both the product and the customer to thrive during this pandemic, and having connected inventory and integrated product data can benefit both your internal teams and your customers. Personalize the Customer Experience.

How To 420

How To Customer Experience Online Analytics 420

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Consumers Are Less Worried About Scams than Other Forms of Fraud.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

MAY 1, 2020

The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience. Consumer trust is crucial to open banking efforts, Munyuki said, especially as initiatives such as GDPR and PSD2 shift how customers feel about and interact with their banks. “As

Innovation 245

Innovation Regulation Digital Banking Security 245

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Insights on Business

SEPTEMBER 17, 2018

Banks and financial services continually face growing demands to improve customer experience. To meet these demands, organizations are looking for a way to manage all aspects of their critical enterprise data, no matter what system or model, and deliver it to their application users in a single, trusted view. Watch the video.

Management 79

Management Data Video Customer Experience 79

Perficient

FEBRUARY 11, 2021

It continues to be adopted across various industry and technology verticals – including product information management (PIM). The process of managing extensive amounts of product information can become tedious and inconsistent, especially when exporting data to various commerce channels.

Software 508

Software System Management Analytics 508

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

Insights on Business

JANUARY 10, 2017

They foster innovation among all employees and across the ecosystem, not just within an innovation team or organization. Technologically, digitally reinvented businesses are fluent in the language and business impact of technological innovation. Unfortunately, greater priority often is placed on structured data.

Customer Experience 87

Customer Experience social media Video Innovation 87

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

DECEMBER 9, 2019

And managing that relationship, according to Boulevard Chief Financial Officer Greg Wookey , has the potential to be heavily impacted — positively or negatively — by a salon’s back-office processes. That means sitting seamlessly within the customer interaction from booking, through to payment and repeat booking.

Innovation 130

Innovation Payments Software Analytics 130

PYMNTS

NOVEMBER 29, 2017

The business travel and expense (T&E) management space is one of the most active when it comes to new market entrants and innovations for businesses. Amid this ecosystem of accelerated activity is the travel management company (TMC), which is now tasked with guiding companies through a maze of new services and solutions.

Management 100

Management Company Analytics Policies 100

PYMNTS

DECEMBER 16, 2019

Even the smallest of enterprises can leverage services like cross-border payments, data analytics and customer management tools, transforming one-time purchasers to loyal customers. Our analysis reveals a wealth of insights on what’s driving the MSP innovation agenda and the role core processing plays in these plans.

Data 130

Data Analytics Tools System 130

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

MARCH 20, 2018

In an effort to help high-volume eCommerce retailers and merchants improve their customer experiences, FedEx has unveiled a new returns management product. Trade publication Logistics Management reported that the offering, called FedEx Returns Technology, helps ease the return logistics process for large businesses.

Management 108

Management Customer Experience Retail Strategy 108

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Bank Innovation

DECEMBER 3, 2019

Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. Her mandate is to help client banks and institutions use customer data more effectively, allowing them to build […].

Data 243

Data Management Strategy Technology 243

Perficient

JULY 27, 2020

If you’re noticing new customers requesting accounts within your business, or new users on your site, you should look at your commerce site analytics and see what these customer demographics look like. Process – Do you have internal processes set up to support new orders from B2C consumers?

Analytics 332

Analytics Technology Strategy Taxes 332

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. They’re neither as focused nor as agile as Reinventors.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Heels dug in.

Meeting 309

Meeting Customer Experience Branding Leadership 309