The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Operations Digital Banking Banking Trends 43

PYMNTS

MARCH 20, 2018

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Over the next five years, we expect 30 percent of traditional corporate banking revenues to be accessible solely through digital channels.”.

Boston 109

Boston Survey Digital Strategies Regional 109

Gonzobanker

MAY 31, 2019

Many financial institutions handle small business loan requests, data gathering, underwriting analysis, documenting and closing largely the same as they do for their commercial loans. Ready to compete against big banks, fintechs and non-bank lenders? Distinguishing Between Small Business and Commercial Loans.

Lending 126

Lending Community Bank Community Data 126

Independent Banker

SEPTEMBER 1, 2021

Engage new customers in digital conversations. Take Your Digital Strategy to the Next Level. Optimize your digital banking experience. Guided product selection is a simple add-on to your existing website that is essential for providing modern, next-level banking service. Boost digital applications.

Analytics 91

Analytics Digital Strategies Analysis Meeting 91

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Digital decision platforms have been driving a diverse mix of innovations. Read The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

PYMNTS

JUNE 11, 2018

But in an environment in which compliance pressures are rising, profits are declining and competition from FinTechs continues to build, the way in which corporate banks manage their data can mean sink or swim. In financial services, digitization has dramatically broadened the data pool. The financial stakes are very high,” he added.

Data 100

Data Management Analytics Compliance 100

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year.

Innovation 78

Innovation blockchain Technology Groups 78