2020 ATM and Self-service Software Trends and Analysis

For the 13th consecutive year, ATM Marketplace and KAL ATM Software have partnered to publish the ATM industry's most influential and insightful annual guide, "ATM and Self-service Software Trends and Analysis."

Of course, 2020 has been a year like no other, and the guide, which is a free resource to assist financial institutions as they map out the future of their self-service systems and branch networks, is set to prove more invaluable than ever.

In this one-hour webinar, host Suzanne Cluckey, an expert in the ATM industry, and Steve Hensley, KAL's EVP for Global Sales, look at the findings of the report, which focused on global trends shaping the future of ATM and omnichannel banking, including:

• Current ATM features and technologies and new functionalities designed to enhance the customer experience
• Branch transformation and rationalization, and the challenges and opportunities these present for the ATM channel
• Recurring issues around Windows operating system upgrades

Meet the panelist

Steve Hensley
Worldwide Executive Vice President of Sales and Marketing
KAL

Steve is the Worldwide Executive Vice President of Sales and Marketing for KAL. He also serves as a member of the KAL Board of Directors. Steve has over 25 years of experience in the Information Technology industry where he has held numerous sales and sales management positions prior to his current position with KAL. Throughout his career, Steve has been involved in the financial industry and has focused on self-service solutions, including both ATMs and kiosks..