PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. Related Innovation. That includes beacons. New Beacon Growth.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Financial firms are in the process of moving new and legacy customer-facing applications to the cloud.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Lime accepts mobile wallet payments, but had to allow for cash payments in Latin America where that’s the norm.

Innovation 145

Innovation Mobile Company Payments 145

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments. Raising the Level of the Game.

Innovation 161

Innovation Payments Cards Customer Experience 161

PYMNTS

JANUARY 24, 2018

He said the company’s traditional customers — banks — need help to compete against those firms and deliver great customer experiences even as they “fight a battle against the ever-increasing compliance and technology investment requirements.”. The same basic requirements are there in all those markets,” he said.

Innovation 139

Innovation Payments Operations Marketing 139

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In other geographies Banks have responded to this threat by becoming extremely digital and also neo-banks have been launched to attract those customers seeking for a more friendly and digital relationship with its financial institution.

America 100

America Digital Banking Strategy Fintech 100

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Operations and Risk.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” We know that innovation is powered by the most talented people, and we welcome Trish’s wealth of payment experience.

Apple 225

Apple Payments Customer Experience America 225

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard has teamed with portable-benefits platform Stride to make it easier for gig workers to buy healthcare coverage. The tie-up will give U.S.

America 291

America Innovation Customer Experience Industry 291

NCR

OCTOBER 13, 2017

One innovation that demonstrates what can be achieved when the mobile and ATM channels are brought together is Mastercard’s Cash Pick-Up. Bank of America is one of the institutions that have embraced this particular innovation. Bringing the ATM and mobile together. With consumers withdrawing the equivalent of $13.2

ATM 96

ATM Innovation Mobile America 96

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

Bank Innovation

NOVEMBER 14, 2019

Banks need to embrace new customer acquisition models or risk falling behind, a recent Accenture report argued. The report, titled 5 Big Bets in Retail Payments in North America, examined how banks risk losing payments revenue to technology startups and other non-bank competitors.

America 199

America Retail Payments Report 199

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

William Mills

JANUARY 25, 2018

Key areas of focus include:1) the impending war for talent; 2) shift to back-office or banker technologies; 3) gap in resources between large and small financial institutions; and 4) how service professionals could be the big winner this year. The report includes industry research about what technology, solutions and services U.S.

Report 40

Report Technology Innovation Atlanta 40

PYMNTS

MAY 10, 2018

In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker.

America 114

America Regional Mobile Cards 114

PYMNTS

OCTOBER 22, 2020

Business banking hasn't always been flashy or innovative. But with the help from some industry friends, financial institutions today are looking to improve the experience for both small businesses and larger corporates. Temenos’ advanced technology, scale and international expertise made them the ideal partner.”.

Payments 198

Payments Fintech Technology Customer Experience 198

PYMNTS

FEBRUARY 13, 2020

In her role, Burgess will “focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network.” We know that innovation is powered by the most talented people, and we welcome Trish’s wealth of payment experience.

Apple 150

Apple Payments Customer Experience America 150

Perficient

JANUARY 26, 2021

Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. Learn more about how we cultivate customer-centered business with Sitecore. Perficient has: 15 Sitecore MVPs (the most in North America).

Training 322

Training Community Leadership Strategy 322

PYMNTS

MAY 31, 2016

While big banks rush to play catch up on the mobile payments side, it appears for now that Bank of America isn’t quite ready to push forward its own digital wallet. Instead, based on a recent interview, Bank of America is after creating a larger digital wallet ecosystem. “We It’s an open wallet strategy.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

FEBRUARY 5, 2020

The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information. He added that “Phixius changes all of that” by using congruent regulations and “leveraging blockchain technology.”. The NACHA Phixius platform enables connected service providers to securely exchange payment-related data.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

AUGUST 12, 2020

The innovation will help companies scale their businesses better, the release stated. In addition, there will be a wider network of certified consultants, integrators, resellers and add-on publishers from SAP for ShipStation customers to use. “Now, [SMBs] can reduce the cost and time required to make their businesses run better.”

Software 116

Software Customer Experience Analytics Resources 116

PYMNTS

NOVEMBER 17, 2017

Samsung and Samsung Electronics America announced news on Thursday (Nov. Face ID is a facial recognition technology that unlocks the iPhone X and enables payments. 16) that they inked a deal with Thomson Reuters to use its Samsung SDS Nexsign biometric solution in several of its mobile and web-based apps.

Samsung 108

Samsung America Customer Experience Apple 108

PYMNTS

JANUARY 20, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021, " Frere shares three examples of how embedded B2B finance is already being utilized successfully in today's economy. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.

Payments 175

Payments Examples Software Management 175

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

MAY 22, 2018

“This investment round will help CUJO AI meet growing international demand, particularly in North America, Europe, and APAC,” a spokesperson for the company said. “In In addition, CUJO AI will continue to scale the business and hire world-class talents for its AI-powered technology, cyber analysts and commercial teams around the world.”.

Security 108

Security Capital Customer Experience Mobile 108

PYMNTS

DECEMBER 28, 2018

Bank technology provider nCino has kept this challenge in mind throughout 2018. The company secured a collaboration with Santander in July, enabling the FI to accelerate its small business lending processes with plans to enhance their partnership with SMB customer relationship tools and other features. of the bank process.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. 500 list of the fastest-growing private companies in America. Adore Me is ranked No.

UX 210

UX Retail Technology Mobile 210

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

APRIL 19, 2018

The most recent issue of the Restaurant Readiness Index reveals that a restaurant’s decision to accept payment methods like QR codes and contactless payments is one of the key factors in determining whether the merchant is keeping up with the pace of innovation. For all the latest findings, analysis and trends, please download the Index.

Data 113

Data Study America Innovation 113

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Starting with the Middle East, we saw organic growth across the Indian subcontinent, spreading into Southeast Asia, then Europe, and finally America.

How To 136

How To Risk Management Technology US 136