Customer Service Can Be A Competitive Advantage For Digital Platforms
PYMNTS
MAY 24, 2019
The crux of the Payments and The Platform Economy Playbook is that with 162 million workers in the U.S. million consumers by 2021, sharing economy platforms can’t just meet customers’ needs – they also have to anticipate them. Additionally, customer service is becoming a differentiator among digital platforms. billion by 2028.
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