Deep Dive: How QSRs Can Fight The Rise Of App-Enabled Friendly Fraud
PYMNTS
SEPTEMBER 22, 2020
The growth in digital transactions is also spurring a boost in friendly fraud, which occurs when legitimate customers either knowingly or unwittingly claim that they did not make legitimate purchases and seek reimbursement for them. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.
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