FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 156

Las Vegas Fintech Conference San Francisco 156

South State Correspondent

JANUARY 30, 2024

In this article, we partner with Gartner to look at 2024 key IT metrics and provide strategic insight into how much your bank should be spending on IT. For perspective, 2023 and what we expect for 2024 can be characterized as keeping up with revenue. of total expenses; in 2024, this number is expected to be 11.2%.

Capital 195

Capital Operations Customer Experience Comparison 195

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

Independent Banker

DECEMBER 31, 2022

If rates start to drop at the end of 2023 or into 2024, I think there are many people who probably will be eligible for refi business. Those are projects that we will start using between the end of 2023 and the first quarter of 2024. Drentlaw: With the higher interest rates, variable rate loans have become more profitable.

Community Bank 91

Community Bank Community Tampa North Carolina 91

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage.

Leadership 370

Leadership Management Strategy How To 370

South State Correspondent

JUNE 27, 2023

One major innovation is the ability to send an “information only” message to add more data to a transaction message. For example, a bank can now allow their commercial customers to append invoices, inventory lists, valuation data, or appraisal information to the payment counterparty.

System 195

System Data Examples Payments 195

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. According to fraud strategists , check fraud is projected to soar to $24 billion in 2024.

Fraud 221

Fraud Training Trends Regional 221

Gonzobanker

DECEMBER 14, 2023

Expect more deals to be announced in 2024. The It’s Still No Fun to Work Here Award – goes to the “stagecoach” Wells Fargo , which now is dealing with unionization efforts from employees at certain branches and has set aside $1 billion+ for additional employee severance costs in 2024. and Summit Financial Group, Inc.

Fintech 195

Fintech Community Regional Technology 195