Cisco

FEBRUARY 8, 2021

The emphasis on midsize businesses is an important one, as business goals and operational structures differ from those at small businesses and enterprises. To better understand midsize IT needs and strategies, IDG and Cisco conducted global research on midsize companies and their changing approaches to technology.

Study 125

Study Security Operations Meeting 125

Cisco

MARCH 26, 2021

Get ready to TURN IT UP at our all-digital Cisco Live 2021. We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges.

Customer Experience 71

Customer Experience Retail Operations Security 71

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

PYMNTS

DECEMBER 18, 2020

18) as part of its fiscal Q2 2021 earnings that total sales dropped 19.4 Those include worker and customer health and safety, in-restaurant execution in an intricate operating environment, putting technology into place to bolster the customer experience and reshaping its business model. reported Friday (Dec.

Report 201

Report Operations Customer Experience Capital 201

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Email: 2021-RFI-AI@cfpb.gov. CFPB-2021-0004 in the subject line of the message. Credit Decisions.

Regulation 309

Regulation Industry Risk Management Analysis 309

PYMNTS

NOVEMBER 17, 2020

The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. Just like retailers’ in-store cat-and-mouse battle against shoplifters, bots and the technology that blocks them are continually evolving — as are the areas being targeted.

Fraud 163

Fraud Montana Retail System 163

Perficient

MAY 17, 2022

It seems like everyone in 2021 took out a loan on a new car, even though we all knew supplies were low and demand was high. hit a record $734bn in 2021, according to data from the Federal Reserve Bank of New York. 2021 was a mix of constrained inventory and pent-up demand. It really is a mixed up, muddled up, shook up world.

Strategy 294

Strategy Customer Experience Study Technology 294

Perficient

JULY 20, 2023

Businesses seek to optimize their operational efficiency as part of their digital transformation. In today’s business environment, physical checks present several challenges that hinder operational efficiency, including time-consuming processing, high costs, and susceptibility to errors or fraud. billion payments (27.23

Strategy 221

Strategy Payments Fraud United States 221

PYMNTS

OCTOBER 21, 2016

billion by 2021 at a CAGR of 23.9 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. The market in APAC is expected to grow at the highest CAGR between 2016 and 2021. billion in 2016 to $27.9

Management 100

Management Marketing Regional System 100

Cisco

APRIL 12, 2022

At the beginning of 2021 there were just over 80,000. In 2021 on net, U.S. However, if branches were truly going the way of dinosaur, then why would JPMorgan Chase open 169 locations in 2021? Yes, JPMorgan Chase was also the sixth-biggest net branch closer in 2021. This is where Cisco technology can help.

America 105

America Customer Experience Operations Survey 105

CB Insights

SEPTEMBER 16, 2021

UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. Operating in 211 jurisdictions, PassFort caters to a diverse customer base. It claims to have processed 6M automated compliances worldwide as of June 2021. Become a CB Insights customer.

Compliance 58

Compliance Technology Customer Experience Maine 58

FICO

MAY 27, 2021

A Dozen Top Achievers in 2021. Earlier this year we provided a list of the winning companies in our 2021 FICO® Decisions Awards. Many of our award winners rose to the task with new solutions and capabilities built on analytic decisioning investments that helped them to pivot to new operating models and constraints.

Analytics 52

Analytics Fraud Management America 52

Perficient

MARCH 3, 2023

Once the business outcomes and pain points have been documented and prioritized and technology has been assessed, Perficient recommends that the next step be to determine what the inventory visibility capability should be. About the Authors: Carl Aridas has been a member of Perficient’s Digital Assets Team since 2021. Who/What/When?

blockchain 275

blockchain Management Regulation Resources 275

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. In 2021, things aren’t going to slow down. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

South State Correspondent

MARCH 23, 2022

In December 2021, a Brazilian bank, Nubank, went public in the U.S. Their secret – fanatical customer service. In 2021, Nubank spent around 4% of revenue, according to their financials, in marketing which is materially below the 7% target for most banks. Step 2: Invest in Products That Engage The Customer.

Branding 221

Branding social media Strategy Data 221

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending.

How To 195

How To Lending Software Survey 195

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JANUARY 7, 2021

Nonetheless, it does give a potentially significant boost to the brands that do, as the continuation of certain trends, including a shift to grocery at the expense of restaurants, is expected in 2021.”. We're proud of the product mix and shopping experience we provide in our stores and online. Price Chopper’s Omnicommerce Investment.

California 203

California CA Analytics Branding 203

PYMNTS

DECEMBER 30, 2020

Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 That includes custom payment terms, trade credit and financing, and choice in how the payment is executed.

Online 302

Online Meeting Payments Fintech 302

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. The latter allows customers to carry out all the operations of traditional branches and to receive assistance from remote operators.

Video 78

Video Customer Experience Operations Digital Banking 78

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. While customer relationships are being redefined by fintechs, there will always be a place for community banking.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

PYMNTS

JULY 28, 2019

The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. The $55 million center, expected to become operational in 2021, will measure up to 375,000 square feet and is expected to generate up to 400 new jobs.

Florida 129

Florida Customer Experience Mobile Cards 129

Perficient

MAY 21, 2021

Within Perficient, our culture is known as being “helpful, supportive, and friendly” (Best Places to Work survey, 2021), and these students exhibited the type of encouragement and celebration that motivate and inspire the amazing work we do at Perficient, and, in this case, beyond. . Bright Paths Project: Grow Better.

Milwaukee 348

Milwaukee Software Course Detroit 348

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. In January 2020 the UK reported £31 below the Canadian average and by June 2021 the UK was £347 above. Read the full post: Open Banking: Are You Ready to Become a Banking Ecosystem?

Analytics 52

Analytics US Trends Data 52

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. Technology has come a long way since then.

San Francisco 275

San Francisco Cards Online Payments 275

Bobsguide

SEPTEMBER 19, 2022

Banks are depending on the cloud to build better systems for the future, but legacy technology is holding 62% of them back. Continued adoption of GFT’s approach to reimagining banks’ current technology with core digital solutions moved the company up 14 spots this year, ranking #35 and earning recognition as a “Fast Track Fintech.”.

Fintech 68

Fintech Taxes Customer Experience Industry 68

PYMNTS

SEPTEMBER 22, 2020

million in 2021 as dining spaces reopen but is eventually expected to rebound to 53.9 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. percent to 45.6 million this year. That total is predicted to decline to 44.1 million in 2023. How Friendly Fraud Develops.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

JANUARY 15, 2021

The January 2021 Digital Consumer Onboarding Tracker® done in collaboration with Melissa informs on issues of the moment around how location data is making financial transactions safer and more accurate. Faulty data, on the other hand, can result in botched deliveries, inefficient operations and poor communication with customers.”.

Data 139

Data Los Angeles Study Fraud 139

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

JANUARY 11, 2021

So we led with technology.” Banks, he noted, are increasingly having to embrace a digital-first experience. And amid that digital-first mindset, the banking experience may be increasingly moving toward self-service. That technology would work with ATMs and with other settings such as the point of sale, the company has said.

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

OCTOBER 16, 2020

That’s why Mastercard and Stride , which operates a portable-benefits platform for gig workers, are joining forces to make it easier for independent contractors to shop for, select, enroll in and pay for healthcare coverage. “We 15) following the partnership’s announcement. million gig workers save more than $1 billion on benefits.

America 291

America Innovation Customer Experience Industry 291

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. These tips can help executives manage – and keep – the people so critical to customer care. Technology.

Customer Experience 95

Customer Experience Fraud Policies Training 95

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. Meanwhile, the rest rely on automation and machine learning (ML) technologies. Value Of Speed.

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

SEPTEMBER 23, 2020

million in 2021 as indoor restaurant dining spaces reopen and consumers venture out to eat again. Transformation is now a make-or-break proposition for food establishments, with recent research suggesting that eateries using technologies to enable contactless ordering and delivery are poised to see hardy growth. percent to 45.6

Mobile 245

Mobile New York City Fraud New York 245

FICO

JULY 14, 2021

In fact, Hoist Finance and FICO just won the Best Use of Technology category in the Credit Excellence Awards 2021. By rolling out a centralized approach to managing decisions on customers, Hoist has improved the customer experience, streamlined operations and sped up the process of change.

Customer Experience 78

Customer Experience Management System Operations 78

FICO

OCTOBER 28, 2021

Hoist Finance and FICO won the Best Use of Technology category in the Credit Excellence Awards 2021 for a project that involved streamlining and unifying Hoist’s decision management systems. In the UK, Hoist can now complete 33% of debt resolution cases digitally. Better decisions are greener decisions. by Mark Collingwood.

Conference 52

Conference Customer Experience Management Regional 52