Remove 2020 Remove Customer Experience Remove Operations Remove Risk Management
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2020 GonzoBanker Awards

Gonzobanker

This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Sit back and enjoy our take on the best and worst of banking in 2020 as you celebrate the holidays. Most Oft-Heard Statements of 2020. Kudos to blazing new trails that many institutions are taking on in 2020.

Idaho 172
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From CRE to Corporate Culture – BIG Ideas from 2020 ThinkBIG: Manage Risk. Drive Growth.

Abrigo

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Lending & Credit Risk.

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Bank IT Spending – Use These Metrics to Improve Performance

South State Correspondent

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience.

Capital 195
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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

Whether they take a bull or bear view of the current economic situation, bank executives should be asking themselves these key questions as they reevaluate their planning for 2020 and beyond: What adjustments do we need to make over the next 18 months and beyond to remain competitive? Will an ITM or ATM be enough to retain customers?

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eBay Takes Control Of Its Payments Destiny

PYMNTS

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149
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Pandemic Car Buys, Rising Interest Rates, and High Gas Prices: A World of Hurt for Lenders

Perficient

” In March 2020, due to COVID lockdowns, the Seasonally Adjusted Annual Rate (SAAR) of auto sales collapsed to 11.4 months in 2021 – and in 2020, the car loan length for used cars was longer than for a new car. We believe now is the perfect time for auto lenders to address their debt collection operations.

Strategy 294
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Formula for Business Lending Success: Minimize Delays

Abrigo

This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

Lending 243