Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

South State Correspondent

JANUARY 30, 2024

Marketing and technology (IT) are two budgets that have taken the most significant hit. IT is spending as a percentage of revenue compared to years past, like 2019, when banks did not invest enough in IT, and 2020, when banks had to spend more than revenue growth allowed because of the pandemic. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases.

Marketing 132

Marketing Millennials social media Case Study 132

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Market Presence. Forrester DPA Service Providers Wave Report , Q3 2020. It is an honor to be recognized for our DPA services. Learn More.

Report 294

Report Strategy US User Experience 294

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

JULY 13, 2022

We highlighted the risks to auto lenders who financed vehicles at elevated prices and would inevitably find themselves underwater as the chip shortage eased, expanding the pool of vehicles to choose from and lowering transaction prices as the market returned to some semblance of normal. But people were still buying cars.

Meeting 275

Meeting Marketing Operations Strategy 275

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

MARCH 2, 2020

Whatever else gets written about 2020 in the history books, we suspect the adjective “boring” will not make the final cut. After an earnings performance that, despite showing growth across the board, was a disappointment to investors and analysts, Walmart is entering 2020 in redesign mode — particularly when it comes to digital operations.

Marketing 141

Marketing Data US Leadership 141

Perficient

SEPTEMBER 15, 2020

They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. 1 Gownder, J., 2018, November 01).

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. The B2B eCommerce space saw some of the biggest investments of the year for B2B FinTechs, a testament to investors' confidence in the evolution of the market. The Rise of the Marketplace.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. The average dollar amount loaded onto every card stayed relatively consistent in 2020, even with an almost one-third drop in total card sales, showing that guests kept their spending power. Fast-casual comprised 4.5

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

JUNE 18, 2020

million in the first quarter of fiscal year 2020, compared to the same period the previous year. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. and global markets resulting from COVID-19.”. million in the first quarter of 2020 from Q1 2019’s $451.3

Branding 141

Branding Report Guidelines Retail 141

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

Cisco

NOVEMBER 23, 2020

As we look back on 2020, the pandemic has proven to be a clear digitization accelerator—especially in areas critical to COVID-19 response. Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical.

Customer Experience 149

Customer Experience Analytics Video Resources 149

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure. Barrier 3: Lack of Alignment.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

FEBRUARY 22, 2018

Restaurants may want to reach more delivery customers by expanding into new markets, especially as the market for food delivery could grow to $17 billion by 2020. Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. Target Market.

Marketing 134

Marketing Boston Operations Retail 134

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

JANUARY 18, 2018

But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

AUGUST 6, 2020

Carvana , which works in the market of selling used cars online, announced its revenue was sitting at $1.12 Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. billion and that it had sold 55,098 units in the second quarter, according to a press release.

Customer Experience 152

Customer Experience Policies Online Company 152

Perficient

MAY 17, 2022

” In March 2020, due to COVID lockdowns, the Seasonally Adjusted Annual Rate (SAAR) of auto sales collapsed to 11.4 The inevitable end of the chip shortage will expand the pool of vehicles to choose from and lower transaction prices as the market moves toward some semblance of normal. Auto-loan originations in the U.S.

Strategy 294

Strategy Customer Experience Study Technology 294

FICO

JUNE 21, 2021

Many credit card issuers were faced with making new operational decisions, adapting to new regulations, and providing a safe and engaging customer experience. Since March 2020, the impact of COVID has also influenced spending patterns, payment rates and delinquency levels across revolving bankcard debt. of the time.

Trends 52

Trends Marketing Payments US 52

PYMNTS

NOVEMBER 2, 2020

Remain true, and perhaps find a way to share a bit of what remains unique about Dunkin Brands with the large — and recently always expanding — number of restaurant brands in Inspire’s stable, particularly when it comes to leveraging mobile tech to build a better customer experience and loyalty offerings. Inspire’s Many Brands .

Branding 183

Branding Mobile Atlanta Comparison 183

PYMNTS

JANUARY 20, 2020

At the least, building a better brick-and-mortar customer experience could help revive the fortunes of certain retailers. Experience or not, commerce is nothing without payments. As a result, retailers, restaurant operators and others are trying to meet that demand. Payment Methods.

Data 147

Data Retail Mobile Iowa 147

Cisco

FEBRUARY 15, 2021

The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion.

Customer Experience 102

Customer Experience Leadership Mobile Operations 102

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Gonzobanker

JULY 10, 2020

Whether they take a bull or bear view of the current economic situation, bank executives should be asking themselves these key questions as they reevaluate their planning for 2020 and beyond: What adjustments do we need to make over the next 18 months and beyond to remain competitive? Assess your current channels priorities and investments.

Risk Management 88

Risk Management Capital Strategy social media 88

Independent Banker

FEBRUARY 29, 2020

Welcome to Independent Banker’s ICBA LIVE 2020 issue! As a child, the concept of the year 2020 seemed so far-fetched. And community banks continue to rise to that very request, evolving our organizations and introducing solutions that create a better customer experience. Where I’ll be this month.

Community Bank 155

Community Bank Community Technology Customer Experience 155

Cisco

MARCH 26, 2021

All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Are you ready for the future of work? Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

Perficient

JULY 27, 2020

Easily found by leveraging Google Analytics or a comparable platform, this information can provide a look back at some historical data from the previous year, enabling you to compare that with a more specific timeframe from 2020. Interests and affinities in different market segments. The behavior of new vs. returning customers.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JUNE 24, 2020

Businesses are digitizing more rapidly these days, often tapping into new overseas markets and expansion opportunities created by COVID-19. They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. Getting a Piece of $19 Trillion.

Payments 130

Payments Regional Analysis Compliance 130

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. Pairing those strengths with robust credit card offerings, he said, helps CUs market a full suite of financial offerings that are comparable to marquee FIs. “As

United States 102

United States Millennials Course Lending 102

Gonzobanker

FEBRUARY 8, 2022

It’s been a long two years since bankers and investment bankers nationwide made their annual pilgrimage to the Arizona desert for the Acquire or Be Acquired conference – and ohhh man, a completely different world has emerged since the January 2020 get-together! An arms race in marketing and digital cannot be ignored.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JULY 1, 2020

That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 billion in 2020, compared to $62.4 This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. percent this year, a fall of $2.1 billion in 2019.

Branding 246

Branding Regional United States Groups 246