PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. Usually, but not in 2020 — as Santa’s are sitting out the season given COVID-19 social distancing restrictions make sitting on Santa’s lap basically impossible.

Video 195

Video Customer Experience Innovation Course 195

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement. The retailer said it received 3.5

Customer Experience 252

Customer Experience Branding Retail Online 252

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. And how’s consumer buying behavior changing and how does that impact the need for brand trust? Yes, it’s great to be here.

Marketing 294

Marketing Branding Data Industry 294

Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. Retrieved August 04, 2020, from [link]. 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

JULY 1, 2020

billion in 2020, compared to $62.4 GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. billion in 2019.

Branding 246

Branding Regional United States Groups 246

Payments Source

DECEMBER 11, 2020

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight.

Customer Experience 61

Customer Experience Groups Branding Operations 61

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

DECEMBER 21, 2020

After a revenue freefall of $165 billion between March and July, the sector is expected to lose almost a quarter-trillion dollars in 2020. Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the Tracker notes, a recent data breach of a mobile order-ahead app leaked 2.8

Mobile 151

Mobile Fraud Policies Study 151

American Banker

DECEMBER 11, 2020

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight.

Customer Experience 53

Customer Experience Groups Branding Operations 53

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift.

Company 137

Company Payments Atlanta Massachusetts 137

Perficient

JULY 27, 2020

Easily found by leveraging Google Analytics or a comparable platform, this information can provide a look back at some historical data from the previous year, enabling you to compare that with a more specific timeframe from 2020. The behavior of new vs. returning customers. Interests and affinities in different market segments.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. By 2020, it’s estimated that U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

APRIL 28, 2020

The year 2020 started strong for Starbucks , CEO Kevin Johnson noted in his call with investors after the firm’s second-quarter earnings hit the wires Tuesday (April 28). And, given the rocky road the brand has traveled in Q2, a turnaround is likely exactly what Starbucks would like to see and as soon as possible. billion in revenue.

Innovation 159

Innovation Operations Customer Experience Community 159

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Along this journey, institutions should focus on three guiding principles: Focus on Convenience.

Meeting 100

Meeting Customer Experience Study Tools 100

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. For any brand that promises to entertain, motivation should center on pleasure. Quibi launched in April 2020, just as the pandemic was upending public life. The mobile TV platform seemed to have it all.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

OCTOBER 24, 2019

In terms of the company’s partnership with Walmart , Fairbank said the company launched the new Walmart co-brand and private-label cards on September 24. Until that time, the company will continue to drive for operating efficiency improvement, even with the elevated costs of straddling both the data center and cloud environments.

Capital 101

Capital Cards Conference Customer Experience 101

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

SEPTEMBER 11, 2019

Technology is an essential ingredient that connects consumers with their favorite food brands. Many fast food, fast casual and quick service restaurants (QSRs) in the industry are realizing that using technology to deliver a seamless ordering experience is essential to remaining competitive in a $273 billion market.

Strategy 148

Strategy Data North Carolina Charlotte 148

PYMNTS

MAY 5, 2020

According to March 2020 data from Narvar and Forrester , 42 percent of retailers have already paused their pickup in-store and return in-store services. This can look like more flexible return policies to encourage purchasing in the short-term and alleviate customer frustrations throughout the returns experience.

Policies 185

Policies Retail Study Washington 185

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020. What’s New in the Platform Economy. Online Marketplaces and the $1.8 Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

AUGUST 14, 2019

Moving deeper into the quarter, inventory became a mounting problem due to a combination of factors, including a miss on key women’s sportswear private brands, a slow sell-through of warm-weather apparel and accelerated decline in the international tourism business. Our customers love the expanded selection,” he said.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Evidence of that comes from the world of quick-service restaurants. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JUNE 7, 2018

market, the need to focus on digital channels isn’t news; instead, they are beginning to realize that they must also differentiate themselves in terms of brick-and-mortar customer experiences, something IKEA has always done well. IKEA’s business model depends on customers being able to see room designs and dimensions in person.

Retail 122

Retail Customer Experience Branding Comparison 122

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

OCTOBER 23, 2020

"We’re thrilled to continue expanding in the Southwest, and we take great pride in reaching this milestone as we open our first Arizona stores,” Aldi Group Director of Operations and Logistics Tom Cindel noted. Everybody Loves Walmart . grocery retailers for in-store pickup, curbside pickup and home delivery, respectively. “As

Arizona 170

Arizona Chicago Georgia Phoenix 170

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

FEBRUARY 7, 2020

The loans themselves would reportedly be co-branded. Big News of the Week: The Central Operations Restructuring. Furner noted, among other things, that some duties will officially shift from central operations to a newly created product team that will report to Chief Customer Officer Janey Whiteside. “We

Austin 131

Austin Lending Omaha New York City 131