Gonzobanker

DECEMBER 22, 2020

This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Bad things about the banking industry. Everything. So, let’s go!

Idaho 181

Idaho Community Industry Strategy 181

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Banks first started with just trying to get a transaction done.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. One of the most commonly talked-about and executed strategies in the 2020 connected commerce world is experiential marketing. The version that works the best shows the two-way, strategic nature of the discipline. Golf games at the mall? Pop-up stores ?

Retail 210

Retail Branding New York City Indiana 210

Jeff For Banks

JANUARY 14, 2021

In June of 2008 I gave a speech titled "The Death of the Community Bank" and in that speech I made predictions. Prediction: The General Bank will become extinct. Much like competitors nip at community banks' customers. Eighteen percent of that group opened an account at a digital bank. Result: Mixed. Result: Mixed.

Community Bank 130

Community Bank Community FDIC Strategy 130

Gonzobanker

DECEMBER 17, 2021

It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. Has to be M-O-E.

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

DECEMBER 20, 2019

THE BANKING AWARDS. Charles Scharf, CEO, Wells Fargo – We have to give a nod to the individual tapped to restore the reputation and culture of such a legendary bank. Bank Lifetime Achievement Awards. Naude is a coder by background with an infectious passion for what technology can do for the banking industry. annual list.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 19, 2022

Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. In January, we were discussing crypto and the need to formulate customer crypto strategies. Chopra seems to view all bank fees as “junk” and predatory. Acquisition of the Year: Big Bank Purchase.

Community 216

Community Fintech Industry Innovation 216