Perficient

DECEMBER 10, 2020

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. I think there are two major groups of customers emerging from the COVID-19 Pandemic: Customers who want to get back to “normal” or the way they behaved in 2019. Expectations vs Reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

OCTOBER 16, 2018

Just ahead of its annual investors meeting, Walmart lowered its fiscal 2019 forecast for adjusted earnings per share to a range of $4.65 The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy. to $4.80, down from $4.90 sales growth in a decade.

Innovation 128

Innovation Meeting Retail Arkansas 128

Gonzobanker

JUNE 11, 2018

But what’s concerning me more than the gulf between big banks’ and community/regional banks’ digital adoption is the growing disconnect between bank strategy and digital strategy in community and regional banks. See you can align your business and digital strategy. And yes, you can humanize digital banking.

Conference 70

Conference Digital Banking Austin Digital Strategies 70

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Javelin Strategy & Research assesses six of the leading ven.

Report 40

Report Digital Banking Fraud Mobile 40

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? Tue, 07/02/2019 - 02:45. Jim Neumann leads the marketing and thought leadership initiatives for FICO’s digital transformation and decision management platform solutions.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

OCTOBER 11, 2019

He said Amazon’s roughly 40 percent market share of eCommerce isn’t nearly as impressive as it sounds given that most retailers’ efforts are omnichannel these days. At a tech conference this week, Carney said Amazon accounts for a scant 4 percent of retail in the U.S. and less than 1 percent globally.

Leadership 100

Leadership Apple Branding Retail 100

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. This helps improve consistency and productivity with a full view to dependency management, so the impact of every change is fully understood, 100 percent of the time. This points to a bigger issue.

How To 52

How To Analytics Data Strategy 52

FICO

JULY 11, 2022

Empower your customers to self-serve with digital omnichannel communications. Tue, 07/02/2019 - 05:23. Digital omnichannel communication acts as a “virtual agent” that guides the customer through simple self-service which will result in increased account resolutions. Introduce an Omnichannel Strategy. by AJ Travagline.

Strategy 52

Strategy Analytics Operations Digital Strategies 52

Lex Sokolin

SEPTEMBER 23, 2020

To the extent it pipes people to banking product, that goes to a $500 million market capitalization public company that makes prepaid cards. Just in 2019, Chime raised at a $1.5 This model gives visibility in the public markets to what Chime may try to sound like. Not banks in general?—?in billion valuation. Of course not.

Capital 52

Capital Software Lending Apple 52

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this. billion in sales by 2023.

Innovation 214

Innovation Mobile Capital Operations 214

CB Insights

MAY 15, 2019

Visa — One Market Center. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer.

Innovation 78

Innovation blockchain Technology Groups 78