Bank Innovation

JANUARY 17, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 17, 2019.

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PYMNTS

DECEMBER 18, 2018

It’s easy to get swept up in the retail apocalypse narrative. With historic retailers like Toys R Us and Sears shutting their doors after more than 100 years in business, and reports of “sad Santas” in empty malls, it’s hard to not take a rather dim view of physical retail’s prospects at present. Time Is The New Coupon.

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PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

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PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs.

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Bank Innovation

FEBRUARY 13, 2020

billion digital interactions in 2019 between the bank’s customers and third–party apps.? The Gateway, established in 2016, allows customers to securely connect to third-party apps through aggregators like Plaid. Wells Fargo Gateway processed more than 1.5

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Security Customer Experience Retail 243

PYMNTS

DECEMBER 27, 2019

We didn’t need more than two hands to count the ones we felt were change-the-world sort of innovations. By the numbers, it is hard to deny in the closing days of 2019 that instant payments, as observed by the PYMNTS Instant Payments Tracker , have hit their stride and are no longer a P2P payments tool for gig economy workers.

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Payments Innovation Study Data 139

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

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Bank Innovation

APRIL 19, 2019

The Chicago-based bank is accepting applications from fintech startups for the 2019 BMO Harris/1871 Innovation Program through the end of the day today. BMO Harris Bank is expanding the scope of its in-house accelerator from a local to a national program. Ben Schack, Head of U.S.

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PYMNTS

FEBRUARY 25, 2020

Anthropologie , for its part, is renowned for its creativity and innovation in experiential marketing, while Macy’s is focusing on experiential stores as part of its comeback plan for the year. Data: 6,300: Minimum number of attendee check-ins at all Anthropologie events in 2019.

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Retail Millennials Tools Innovation 130

PYMNTS

JULY 13, 2020

Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. Innovation On The Fast Track. The Bigger PayPal Picture.

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Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

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PYMNTS

OCTOBER 8, 2020

A December 2019 study found that 70 percent of restaurant customers have used mobile devices to interact with restaurants, for example, although the nature of their interactions varies. As a retailer, you can say there's no practical purpose why a customer would be trying to log on to your network using a bot.

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PYMNTS

DECEMBER 31, 2018

There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. for instance, 95 percent of consumers say they’ve encountered self-checkout in retail, and 49 percent say they use it on a daily basis. This couldn’t be further from the truth. In the U.S.,

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PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! But Gibbs noted that significant opportunity remains with more consistent execution of its customer experience across delivery as well as carryout, among other initiatives.

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PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

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Retail Online Mobile Customer Experience 261

Bank Innovation

AUGUST 2, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 2, 2019.

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Boston Customer Experience Video Conference 170

Insights on Business

FEBRUARY 10, 2019

Welcome to Think 2019 in San Francisco, CA! Download the NEW IBM Events app for Think 2019. See the full Think 2019 conference guide. 10:30 AM – 11:10 AM | Session ID: 4305 | Next: A New Digital Bank Needs a New Customer Service Experience. View a financial services video playlist on YouTube.

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San Francisco blockchain Conference Video 79

PYMNTS

OCTOBER 5, 2020

According to the NPD Group , COVID-19 brought the year’s good start to a halt, with March athletic shoe sales down about 40 percent compared to 2019 and taking a 50 percent hit in April. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

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Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […]. The company, which launched in the U.S.

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Bank Innovation

JANUARY 26, 2020

Grasshopper opened in May 2019 after securing FDIC and OCC approval, a rare distinction for a digital-only bank. Jeremy Shure, global head of Grasshopper’s early-stage practice, told Bank Innovation that the company serves founders where the banking industry […].

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New York City FDIC New York Innovation 243

PYMNTS

JANUARY 30, 2020

Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum.

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PYMNTS

FEBRUARY 26, 2020

The card is reloadable and can be used on any service (gaming, hospitality, entertainment and ATMs) at the resort, in brick and mortar retail worldwide, and online. . Sightline also integrated Smart Money, a program that works with guests’ iOS and Android mobile devices at retailers. billion on games by the end of 2019.

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PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. With premium coffees, teas, mixology and the iconic Milanese Princi Bakery, it serves as a Starbucks brand amplifier and a platform for future innovation.”

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Retail New York San Francisco Chicago 161

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade. Opportunities: New Channels of eCommerce.

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Bank Innovation

JANUARY 10, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 10, 2019.

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Video Innovation Customer Experience Innovation Strategies 221

Bank Innovation

MARCH 12, 2019

Lisa Frazier, Head of Innovation at Wells Fargo, says the bank wants to use artificial intelligence not just to make their customers' experience smoother and more delightful, but to help them make better financial decisions as well.

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Customer Experience Data Fintech Innovation 186

PYMNTS

DECEMBER 7, 2019

In fact, it seems the tradition in 2019 serves the same purpose in did in the 1840s when it first started — a purpose that it is perhaps more critical than ever: Getting customers out of the house and into the stores. . Santa: The Original Experiential Retail Strategy. It’s a generational tradition in the U.S.,

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Retail New Jersey New York City Course 136

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Visited a local retail branch? Cybersecurity and Banking: 3 Trends to Watch in 2019. #3.

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Trends Cyber Security Big Data Analytics 64

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

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Payments Branding Analytics Data 174

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

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Trends Training Data Apple 78

Bank Innovation

AUGUST 30, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 30, 2019. In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How challenger banks based outside of the U.S. are marketing to U.S.

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Video US Innovation Marketing 150

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

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Case Study Retail Millennials Branding 135

Bank Innovation

AUGUST 9, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 9, 2019.

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Apple Cards Video Fintech 210

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

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Bank Innovation

DECEMBER 24, 2019

If 2019 was the year of the challenger bank, 2020 will be the year payments companies move closer to bank territory. Marqeta, the card issuing and processing startup supporting the capabilities of large companies like Kabbage and Square, sees 2020 as a big year for payments companies branching out into banking.

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The Financial Brand

JANUARY 6, 2019

2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world. The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand.

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Bank Innovation

AUGUST 23, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 23, 2019. In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How the U.S.

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