PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! is still a business in transition, Gibbs said, and the company has made improvements over the last three years in food quality, speed of service, its loyalty program and upgrading its technology for online ordering as well as delivery.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. percent drop in the number of U.S.

Fintech 177

Fintech Customer Experience Tools Technology 177

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. In a 2019 PYMNTS eBook much like this, we made predictions for eCommerce in 2020 and the next decade.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

DECEMBER 18, 2018

However, that glass-half-full view isn’t warranted, Visa ’s Global Head of Innovation and Design Mark Jamison told Karen Webster, and is based on a view of commerce that is too myopic. This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained. There is an intent to buy.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. billion on games by the end of 2019. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

DECEMBER 31, 2018

Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS. We’re now at the stage where consumers are demanding more say in every aspect, whether they’re shopping online or in-store. In the U.S., These are huge numbers, and multiplied across the globe, it’s massive.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 Social Media.

Online 101

Online Fraud Branding social media 101

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JANUARY 30, 2020

Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum.

Security 182

Security Fraud ATM Cards 182

Abrigo

OCTOBER 21, 2019

However, they’re probably seeing fewer of these customers walking into a physical branch. Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. One of the top AI trends to watch in 2019 will be the growth of edge AI across applications. Look for increased investment to the sector in 2019 and beyond. Track all the 2019 AI 100 startups in this brief on our platform.

Trends 78

Trends Training Data Apple 78

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

FICO

JANUARY 6, 2020

Here are the 5 customer development posts from 2019 with the most views on the FICO Blog. Consumer Banking Predictions 2019: Four Trends to Watch. In 2019, it will become increasingly clear that these transformation projects require more than just new technology, they also require significant organizational changes.”. .

Data 52

Data Analytics Lending Trends 52

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. percent between 2017 and 2019, down from 5.1 Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. But the pendulum has swung in the other direction.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others.

Retail 210

Retail Branding New York City Indiana 210

FICO

MARCH 13, 2019

Given new and disruptive innovations in the auto industry such as driverless cars, collaborative economy models with companies like Uber and Lyft entering the mainstream, new subscription ownership models, and the overall shift to digital experiences, it’s clear that the vehicle industry is experiencing tremendous change. 13% of U.S.

Survey 73

Survey US eBook Online 73

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. These are people who have experience buying from third parties, and have no anxiety about eCommerce.”. Online Grocery as a Moneymaker.

Online 196

Online Customer Experience Report Technology 196

PYMNTS

MARCH 29, 2019

Point-of-sale financing is quickly becoming an attractive feature for consumers shopping online and in-store. Retail giants like Walmart are working with FinTechs to extend POS financing to customers, allowing shoppers to finance their purchases without accessing external credit that could impact credit scores. Supplier Strategy.

Online 166

Online Strategy Customer Experience Payments 166

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 27, 2018

With the financial services space continuing to work through these hurdles, Andrew McFarlane, managing director at Accenture’s Payments practice and head of Accenture ‘s Open Banking group, told PYMNTS what he expected open banking initiatives to deliver to the small business banking ecosystem in 2019.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

NOVEMBER 23, 2020

sales has swelled to 39 percent since March, up from 20 percent in 2019. percent of restaurant customers said that the only reason they don’t use loyalty programs is because their restaurants do not offer them. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Heck, yeah!”. Digital Progress. The progress is easy to see.

How To 144

How To Fraud Online Mobile 144

Accenture

OCTOBER 14, 2019

Payments innovations—from mobile, seamless interfaces to APIs to modern credit scoring—are enabling spontaneous, real-time offers, like point-of-sale (POS) credit and partner-driven distribution models, that make lending easier for both credit users and issuers. 1 Accenture analysis of outstanding loan data from World Bank, Euromonitor 2019.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. In 2019, nearly three-quarters of U.S. Digital Innovations Will Outlast the Pandemic That Inspired Them. A Clamor Is Coming For Subscriptions.

Study 206

Study Industry United States Innovation 206

PYMNTS

FEBRUARY 7, 2019

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

Ohio 116

Ohio Montana Wyoming Columbus 116

Alex Jimenez

FEBRUARY 27, 2019

IBM Think 2019 Campus. As noted in a previous post, I attended IBM’s Think 2019 conference in San Francisco earlier this month. The topics discussed varied from arcane technology topics to discussions about general innovation. The hot topics that I heard during these four days were: AI, Cloud, Diversity, and Innovation.

blockchain 40

blockchain Conference Security Innovation 40

PYMNTS

OCTOBER 22, 2020

It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees. The service launched in November 2019 and reported 60.5 There was also their “suggestion” algorithm — a glimpse of the future.

Video 176

Video Apple Comparison New York 176