Perficient

DECEMBER 10, 2020

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Customers who are expecting to forever change their behaviors.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Bank Innovation

OCTOBER 15, 2019

Wells Fargo’s digital strategy is showing results. million “digital active” customers in the third quarter of 2019, up 4% year over year. The bank also saw a 7% increase in mobile-first customers. Wells Fargo’s digital push coincides with efforts to rationalize its branch footprint. […].

Digital Strategies 170

Digital Strategies Strategy Mobile Report 170

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. sales has swelled to 39 percent since March, up from 20 percent in 2019.

New York 214

New York Survey Digital Strategies Mobile 214

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

OCTOBER 31, 2019

The company knows from experience that when customers join Starbucks Rewards, their spend level with Starbucks meaningfully increases. He added that another element of the company’s digital strategy is artificial intelligence (AI). In fiscal year 2019 in the U.S., during the summer.

US 100

US Digital Strategies Training Customer Experience 100