FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. 2018, November 01). 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. JLL research published last year found that the 2.2

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”.

CA 143

CA Customer Experience Leadership Software 143

Accenture

AUGUST 15, 2019

Now, it’s becoming clear that the combined workforce of people and machines is what will help banks capture the most value from technology-enabled back-office change. Evolving the back office will also require new skilling for workers in a shortened time frame, as technology skills can quickly become obsolete.

Operations 150

Operations Survey Strategy Examples 150

Insights on Business

JULY 26, 2018

One of the best things about working at IBM—and in the RegTech field in particular—is meeting daily with the engineers and developers who are driving technological innovation in the financial industry. Customer Experience. Those types of capabilities are very difficult to achieve without using blockchain technology.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

PYMNTS

JANUARY 28, 2020

Talks began with Pancretan Co-operative Bank but didn’t get anywhere, and then Viva Wallet stepped in. In 2018, Praxia teamed up with bank technology provider Temenos on its core tech. “In Tenemos cited an increase in customers wanting to switch banking providers.

Lending 141

Lending Customer Experience Software Payments 141

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

Gonzobanker

FEBRUARY 7, 2018

Imagine one big party of more than 1,000 larger bank acquirers, smaller bank potential sellers, salivating investment bankers, and pen-in-hand attorneys full of big grins and big plans for 2018. 2018 Strategies for Bank Execs. The post Acquire or Be Acquired 2018: Breaks, Bulls and Business Models appeared first on Gonzobanker.

Taxes 75

Taxes Video Analytics Arkansas 75

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Automation has come to several industries.

Retail 179

Retail Case Study Customer Experience Technology 179

Cisco

MARCH 26, 2021

Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. The company’s Restock Kroger initiative, which refocuses energies on customer experience and makes far greater use of technology in optimizing operations, predates the pandemic.

Online 196

Online Customer Experience Report Technology 196

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

CB Insights

JUNE 5, 2019

Biometric technology such as facial recognition can quickly and accurately identify individual people and their emotional state, making it a powerful tool for ensuring security and preventing fraud. The company is hoping this technology will be showroom-ready by 2020. GET THE entire 23-PAGE Facial recognition REPORT.

Technology 78

Technology US Company Security 78

PYMNTS

JANUARY 9, 2019

million deal closed at the end of last year, and is the second transaction in two months for Paya, which said in November that it bought Stewardship Technology , a payments facilitator (payFAC) that serves nonprofits and faith-based organizations. Cohen told Webster that First Billing is “in the right spot with the right technology.”

Software 158

Software Ohio Strategy Technology 158

PYMNTS

SEPTEMBER 11, 2019

Technology is an essential ingredient that connects consumers with their favorite food brands. Many fast food, fast casual and quick service restaurants (QSRs) in the industry are realizing that using technology to deliver a seamless ordering experience is essential to remaining competitive in a $273 billion market.

Strategy 148

Strategy Data North Carolina Charlotte 148

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. As a result, the Average Cost to Serve Per Active Customer dropped 20.4% While Buy Now Pay Later (BNPL) instant credit models are now commonplace, back in 2018, Nubank had to develop its own.

Branding 221

Branding social media Strategy Data 221

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Perficient

MAY 21, 2021

Technology Stack: Python, Flask, HTML, CSS, SQLAlchemy, Jinja2, PostgreSQL | APIs Used: Cloudinary Media Optimizer. Technology Stack: Flask, SQLAlchemy, Bootstrap, ForeignKeys, Jinja | APIs Used: Used data from “California regulations of possibly harmful products”, which was a CSV file. Bright Paths Project: Plenti.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

NOVEMBER 17, 2020

targeting both individuals and merchants during the first half of 2018, hitting £148 million ($191 million USD) in losses. FIs and merchants are rolling out numerous initiatives and technologies to tackle APP fraud. London-based financial services trade association UK Finance found that there were 34,129 cases of APP fraud in the U.K.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. I’m here at the Santa Clara Convention Center covering the demos.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. percent since 2018. That includes beacons. New Beacon Growth.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 25, 2019

The company’s return on equity for the fourth quarter of 2018 was 25 percent. Our disciplined focus on delivering profitable growth continued to drive solid operating performance and strong returns in the fourth quarter,” Roger Hochschild, CEO and president of Discover, said in a press release. “For

Cards 122

Cards Customer Experience Report US 122

PYMNTS

FEBRUARY 23, 2017

Customers will also be able to tailor in-app preferences to fit their specific needs. “Customer experience is a priority at Gulf as we aim to constantly evolve with our customers’ needs,” said Todd O’Malley, chief commercial officer at Gulf Oil.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. More businesses are adopting artificial intelligence (AI) and other technology to fight fraud. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 Fraud doesn’t impact all industries equally.

Fraud 110

Fraud Security Retail Tools 110

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. What ISO 20022 is for global payments, the Financial Data Exchange (FDX) is for consumer financial data.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

MARCH 14, 2017

It can be a challenge for restaurants to integrate the latest technologies given the tight margins under which most operate. To enable the restaurant space, cloud-based technology solution ShopKeep just announced the acquisition of online ordering software ChowBOT from Meerchant.

Mobile 101

Mobile Online Software Tools 101

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018. market.

Retail 108

Retail Customer Experience America Software 108

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. IBM at Sibos 2018. Stay tuned for more blogs on Sibos 2018! This is essential. Visit the IBM booth (#F22) at Sibos.

Meeting 111

Meeting Customer Experience System Guidelines 111

PYMNTS

FEBRUARY 5, 2020

And retailers have been turning to flash sales to drive transactions — 40 percent of them had such sales during the 2018 holiday shopping season. But retailers, said Herron, must be meticulous in mapping out their desired customer experiences and how to protect those experiences from friction and loss of sales caused by fraudsters.

Retail 167

Retail Customer Experience Management Security 167

PYMNTS

DECEMBER 26, 2018

To bring these innovations to fruition, technology companies and retailers decided to join forces. Ford and Postmates kicked off 2018 by announcing a new partnership that would allow the automaker to test its self-driving technology for deliveries. Autonomous Driving Startups.

San Jose 124

San Jose Oklahoma City Miami Oklahoma 124

PYMNTS

JANUARY 9, 2020

Power 2018 U.S. Credit Card Satisfaction Study , benefits and rewards often drive customer satisfaction with cards, but only about a third of credit card holders understand all the benefits available to them. According to the J.D. Also, Apple is working with other companies to launch virtual reality glasses later this year.

Cards 131

Cards Examples Regional Apple 131

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

SEPTEMBER 20, 2017

As business travel plays catchup to the consumer travel space and the technology deployed to improve the traveler experience, companies now enjoy a market saturated with choices for travel booking, expense management and traveler management. But all of this technology presents an even greater opportunity in the corporate space.

Policies 122

Policies Analytics Meeting Management 122

FICO

JANUARY 9, 2019

As advanced analytics permeated nearly every industry in 2018, FICO’s thought leaders continued to push it into new areas. Financial institutions understand the need to tailor experiences to individual needs and personalize their interactions. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40