PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

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Retail Customer Experience Branding Comparison 122

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Floravere Co-founder Denise Jin said in an announcement , “With our New York Flagship, we’ve created a retail experience that reflects how our bride actually shops: from IG to IRL.

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Branding Retail New York New York City 123

PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

OCTOBER 6, 2017

The retail game has evolved so much over the last half decade that, in some ways, it might be unrecognizable to a traveler who somehow found herself on the wrong side of a time warp and now entering 2018. Stitch Labs’ unique insight on what retailers need comes from the company’s roots. The Omnichannel Age.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

Cisco

MARCH 26, 2021

Join us for our engaging industry sessions across financial services and retail. All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Customers are also needing to drive operational efficiencies in their security approach.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

MARCH 22, 2019

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. The coffee chain, which operates in 78 global markets, opened its first store in Seattle in the 1970s.

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DC Retail Maryland Fort Worth 109

PYMNTS

FEBRUARY 5, 2020

In retail, peak seasons can be as reliable as clockwork, dependable as — and even dictated by — spring, summer, fall and winter. Back to school is the longest peak season, stretching through July and August, generating tens of billions of dollars (as estimated by eMarketer ) for kindergarten through 12th grade and college-focused retailers.

Retail 167

Retail Customer Experience Management Security 167

Gonzobanker

FEBRUARY 7, 2018

Imagine one big party of more than 1,000 larger bank acquirers, smaller bank potential sellers, salivating investment bankers, and pen-in-hand attorneys full of big grins and big plans for 2018. As Kirk Wycoff, Managing Partner from Patriot Financial Partners pointed out: 50% of a mid-size commercial bank’s deposits are retail.

Taxes 75

Taxes Video Analytics Arkansas 75

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

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Retail Innovation Online Seattle 219

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

MARCH 11, 2019

Amazon may dominate discussions about the future of retail, but a range of technologies are already disrupting the sector. Our analysts looked at signals across the industry to identify the top 21 retail trends to watch in 2019. GET the 54-page retail TRENDS report. Experiential & Destination Retail. Private Labels.

Trends 70

Trends Retail Branding blockchain 70

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

JANUARY 28, 2020

Praxia had ambitious plans for expansion, with a network of retail stores and business centers in the works. It wanted to grow its lending to small and medium-sized businesses (SMBs) as well as offer a slew of digital services and products for its customers. Tenemos cited an increase in customers wanting to switch banking providers.

Lending 141

Lending Customer Experience Software Payments 141

PYMNTS

MARCH 8, 2018

7) that it plans to shutter another 60 stores by the end of 2018. The retailer has not said which locations would close, according to CNBC reports. The [teen apparel] group as a whole, and Abercrombie in particular, has tightened up their inventory, pricing and store/mobile experience,” said Ken Perkins, Retail Metrics founder.

Retail 100

Retail Marketing Strategies Customer Experience Groups 100

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. percent since 2018. It’s a great time to be transforming retail,” Levene said.

Innovation 101

Innovation Mobile Retail Regional 101

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. One potential consequence of PSD2 and open banking is a significant shift in how businesses engage with customers and deliver services. The post Could PSD2 create a new market of banking ‘wholesalers’ and ‘retailers’? New distinctions.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

AUGUST 9, 2018

According to a report in Reuters , citing Dada-JD Daohjia, the company is partly owned by JD.com and operates two businesses: Dada, the delivery service that has a network of 5 million delivery men, and JD Daojia, which partners with retails stores to provide delivery services.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. Partnering with Nuro, a leading technology company, will create customer value by providing Americans access to fast and convenient delivery at a fair price.”

Retail 108

Retail Customer Experience America Software 108

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. Fashion retailer Charlotte Russe , which has over 500 stores in the U.S.,

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. Fraud doesn’t impact all industries equally.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth. In the U.S.,

Innovation 150

Innovation Retail eBook Branding 150

CB Insights

FEBRUARY 9, 2018

Just as many suspected (or in the case of some retailers, feared), Amazon will start delivering Whole Foods groceries through its two-hour Prime Now delivery service. E-Commerce: 2018 Trends and Beyond. First Name. Get the Briefing. Get the Briefing. Since the $13.7B

Retail 42

Retail Customer Experience US Operations 42

PYMNTS

APRIL 2, 2020

consumers, who made almost 73 billion non-prepaid debit card transactions in 2018 – and the final 2019 number is bound to be bigger. The Durbin Amendment is a 2010 law that gives merchants some choice in which networks route their debit payments, so networks want to entice retailers with speed and convenience.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

FEBRUARY 16, 2018

To help gain exposure and customer insights, Warby Parker is expanding its brick-and-mortar portfolio. The eyeglass retailer is aiming to have approximately 100 stores in the U.S. by the end of 2018, CNBC reported. Warby Parker currently has 64 stores in markets the retailer carefully chose.

New York 101

New York Retail Online Meeting 101

CB Insights

FEBRUARY 13, 2020

Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. Source: Stripe.

Online 98

Online Company Retail Payments 98

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Wang noted that the retailer is also “constantly evolving to provide more Chinese consumers a seamless and familiar way to pay.”.

Online 140

Online Las Vegas America San Francisco 140

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point.

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Fraud Customer Experience Analytics blockchain 117

PYMNTS

SEPTEMBER 19, 2017

The retail death spiral drags on, and this week we have a new victim: Toys “R” Us. The nation’s largest specialty toy store faces $400 million in debt payment due in 2018, which was onerous enough that the company hired Kirkland & Ellis, a law firm that specializes in corporate restructurings, in June.

US 103

US Retail Customer Experience National 103

PYMNTS

JULY 6, 2017

With the vast number of bankruptcy filings and department store closure announcements over the past year, it’s safe to say the retail industry has taken a hit in the digital age. Big box retailers like Macy’s and Sears are closing at various locations, and mall owners are filling their voids with expensive upgrades.

Retail 109

Retail Course Capital Operations 109

PYMNTS

DECEMBER 26, 2018

Autonomous vehicles hit the road this year in the name of retail, with pilots of delivery services for groceries and takeout coming to U.S. To bring these innovations to fruition, technology companies and retailers decided to join forces. Autonomous Driving Startups.

San Jose 124

San Jose Oklahoma City Miami Oklahoma 124

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

FEBRUARY 23, 2017

Customers will also be able to tailor in-app preferences to fit their specific needs. “Customer experience is a priority at Gulf as we aim to constantly evolve with our customers’ needs,” said Todd O’Malley, chief commercial officer at Gulf Oil.

Mobile 116

Mobile Payments New York Fraud 116

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Key Partnerships & Customers. I’m here at the Santa Clara Convention Center covering the demos.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65