Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

OCTOBER 23, 2019

Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”. Beacons are small, battery-operated wireless devices that transmit Bluetooth signals to nearby smartphones,” explains another recent report. “In

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K. billion valuation.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. Read the full Deep Dive in the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

MARCH 4, 2019

At the same time, however, these platforms are facilitating a more traditional sales need: They have to engage buyers and sellers as they operate in the digital world of connectivity. million — tourists used Airbnb in South Korea in 2018. million listings were on Booking as of October 2018. Approximately 3 million — or 2.9

Innovation 116

Innovation Branding Samsung Online 116

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

FEBRUARY 4, 2020

WorldRemit Chief Commercial Officer Tamer El-Emary said the partnership would focus on “innovation, customer experience and speed to market.” Chinese migrants sent home around $67 billion in remittances in 2018. With statistics like these, digitizing the process makes sense.

Mobile 132

Mobile Customer Experience Operations Community 132

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Until then, each company will operate independently.

CA 143

CA Customer Experience Leadership Software 143

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Learn more about the importance of an agile workforce in creating the new bank back office in our report, Untangle Banking Operations: Simplify the experience, simplify the work. Roles reinvented by AI.

Operations 150

Operations Survey Strategy Examples 150

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. Find a full list of industry sessions and register now.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

DECEMBER 28, 2018

One of the biggest shifts in banking that FinTech newcomers ushered into the market is the demand among customers for advisory services. bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. JLL research published last year found that the 2.2

Fintech 177

Fintech Customer Experience Tools Technology 177

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

MARCH 14, 2018

A report released this week by the companies found ASEAN financial institutions are increasing their payments innovation investments, with real-time payments largely viewed as the primary catalyst to digital transformation for both consumer and corporate services.

Payments 110

Payments Regional Survey Innovation 110

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

AUGUST 13, 2020

Kroger’s latest maneuver is the introduction of an online marketplace coming this fall, complementing a series of digital upgrades the chain first outlined in 2018. makeover of grocery, which is proving to be one of the most active sectors for innovation both during and after the COVID-19 lockdowns. It’s hardly alone in the digital 3.0

Online 196

Online Customer Experience Report Technology 196

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. I’m here at the Santa Clara Convention Center covering the demos.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. Shakespeare once wrote, in words given voice by a gloomy Dane: “The readiness is all.”.

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

JULY 28, 2017

As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. At this time, it appears that the core function of chatbots is to help facilitate various customer service aspects throughout the consumer sales cycle.

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

OCTOBER 29, 2019

Credit unions (CUs) are a worldwide phenomenon, with the World Council of Credit Unions’ newly-released 2018 Statistical Report finding that 85,400 CUs exist in 118 countries, serving more than 272.2 Deep Dive: CUs Work To Bridge The AI Innovation Gap. million members.

Data 103

Data Maine Analytics Case Study 103

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” Earlier this month, it was reported that Kroger beat earnings estimates for the first quarter of 2018.

Retail 108

Retail Customer Experience America Software 108

South State Correspondent

MAY 13, 2024

Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience. With almost 800 banks on FedNow and almost a year of operations, an interesting set of statistics is emerging on what the instant payment rails look like. Pacific Time.

Conference 195

Conference Payments Fraud Data 195

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. ." Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the AI Innovation Playbook , 63.6 Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. While commercial real-time payments became available in the U.S. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

FICO

JANUARY 9, 2019

As advanced analytics permeated nearly every industry in 2018, FICO’s thought leaders continued to push it into new areas. Financial institutions understand the need to tailor experiences to individual needs and personalize their interactions. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40

FICO

JANUARY 24, 2019

FICO ® TONBELLER™ Siron™AML was named as a leader in the IDC MarketScape: Worldwide Anti–Money Laundering Solutions in Financial Services 2018 Vendor Assessment (doc # US40133316, September 2018). We found that in both the quality of the solutions and the customer experience, FICO TONBELLER is a leader.”.

Report 40

Report Customer Experience Analytics Compliance 40

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For instance, commuters in 2018 spent some $62.3

Google 115

Google Mobile Retail Innovation 115

PYMNTS

APRIL 27, 2018

Starbucks saw strong growth in its loyalty program and mobile transactions over its second fiscal quarter of 2018, the company announced ahead of its earnings call. company-operated sales. company-operated transactions during the quarter. company-operated transactions during the quarter. The coffee chain added 1.6

Marketing 125

Marketing America Strategy Mobile 125

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. Re-imagining and re-evaluation of the envisioned future state, and the calibration of where you are as compared to that future state.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

DECEMBER 26, 2018

To bring these innovations to fruition, technology companies and retailers decided to join forces. Ford and Postmates kicked off 2018 by announcing a new partnership that would allow the automaker to test its self-driving technology for deliveries. Autonomous Driving Startups.

San Jose 124

San Jose Oklahoma City Miami Oklahoma 124