Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. Consumer acceptance is so rapid we now see Netflx, Spotify and Amazon as established go-to brands.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. 2018, November 01). that focus on meeting patient/member needs.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. At the same time, the brand seeks to create personalization through every one of its touchpoints. In Other Brick-and-Mortar News. percent and 1.0 percent, respectively.

Branding 123

Branding Retail New York New York City 123

William Mills

SEPTEMBER 25, 2018

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG. Fortress ID is a password manager. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. “We have the right merchandise, the right marketing and the right customer experiences in place to deliver a strong fourth quarter.”.

Retail 109

Retail Customer Experience Mobile Report 109

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. Customer experience mastery is core to their business models. They just need to zero-in on selling the last-mile connectivity to provide solutions to corporate customers.

Payments 150

Payments Customer Experience Survey Capital 150

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. We’re harnessing voice technology to let consumers manage their Amazon Store Card in a way that’s most convenient to them.”.

Cards 134

Cards Customer Experience Retail Tools 134

PYMNTS

MARCH 23, 2018

But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience. The pace of innovation focused on consumer experience is showing no signs of slowing down.

Innovation 186

Innovation Security Customer Experience Technology 186

William Mills

MAY 9, 2018

Welcome to FinovateSpring 2018. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Product Demoed: Agile Mortgages. Key Executives.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

OCTOBER 6, 2017

The retail game has evolved so much over the last half decade that, in some ways, it might be unrecognizable to a traveler who somehow found herself on the wrong side of a time warp and now entering 2018. The merchant’s focus is on the products and brands they’ve created,” she said. “The Today, those questions have become more urgent.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

APRIL 30, 2018

Startup Amaryllis made an appearance at TRANSACT 18 in Las Vegas April 16 through 19 – the company’s first 10-by-10 booth at a major conference, noted CEO Mark Bishopp , and an experience that was right in line with the startup’s goal to make 2018 “the year of getting the word out” about Amaryllis.

Las Vegas 122

Las Vegas Conference Meeting Branding 122

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. . Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

FEBRUARY 18, 2019

The digital payment method, which is a payment affiliate of Alibaba, had more than 700 million annual active users in 2018 (an increase of 200 million year on year at the time). Alipay North America General Manager Yulei Wang said in the announcement, “This is a key strategic partnership for achieving awareness in the U.S.,

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

JULY 24, 2019

Discover, as it turned out, beat expectations on both the top and bottom line — driven by strong loan growth, particularly in card products, and what CEO Roger Hochschild described as better management and discipline exerting downward pressure on charge-offs and delinquencies in its personal loan business. billion in 2018.

Cards 108

Cards Trends Customer Experience Lending 108

PYMNTS

NOVEMBER 27, 2019

percent in the United States in 2018 to $167 million per Technomic data. 1 on its list of the top 10 emerging restaurant brands of 2018.). restaurant market with its food platform by rethinking the customer experience and addressing the pain points people face when seeking nutritious, fast meals.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

SEPTEMBER 11, 2019

Technology is an essential ingredient that connects consumers with their favorite food brands. Many fast food, fast casual and quick service restaurants (QSRs) in the industry are realizing that using technology to deliver a seamless ordering experience is essential to remaining competitive in a $273 billion market.

Strategy 148

Strategy Data North Carolina Charlotte 148

FICO

JANUARY 9, 2019

As advanced analytics permeated nearly every industry in 2018, FICO’s thought leaders continued to push it into new areas. Financial institutions understand the need to tailor experiences to individual needs and personalize their interactions. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40

Abrigo

OCTOBER 22, 2019

In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. October 2018. Financial institutions should be proactive with their fraud prevention on the dark web. . The New Frontier on the Dark Web.

Fraud 150

Fraud Cards Data Payments 150

CB Insights

AUGUST 1, 2018

The packaging landscape is changing rapidly in 2018 amidst pressure from corporate shareholders and shifting consumer preferences. Consumers want packaging that’s easier to manage, better suited to e-commerce, and more environmentally friendly. E-Commerce: 2018 Trends and Beyond. Become a CB Insights customer.

Industry 35

Industry Customer Experience Trends Branding 35

PYMNTS

JULY 19, 2019

Some members of the Slickdeals forum managed to score an accidentally amazing deal on some very expensive photography gear for a very low price. Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator . According to Walmart, the brand experienced over six trillion cyber events in 2018 alone.

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

MARCH 4, 2019

The idea that people could share valuable items — like cars — was borderline crazy then, Car Next Door Communications Manager Kate Trumbull told PYMNTS in an interview last March. million — tourists used Airbnb in South Korea in 2018. million listings were on Booking as of October 2018. Approximately 3 million — or 2.9

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. Other big and memorable eCommerce deals include Ariba’s $1.86 billion.

Google 115

Google Analysis Branding Samsung 115

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Ubiquitous smartphone use has changed the way consumers engage with brands. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS.

Innovation 150

Innovation Retail eBook Branding 150

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

FEBRUARY 7, 2019

percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well. Niccol noted that the company opened the doors to 137 new restaurants in 2018 “with industry-leading returns.” The Road Ahead.

New York 139

New York System Company Innovation 139

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth. Signs of Traction.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

APRIL 16, 2018

Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. Amazon Business, the eCommerce giant’s B2B platform, said last year it now has more than one million business customers , and more than 85,000 sellers.

Customer Experience 108

Customer Experience System Software Data 108

NCR

MARCH 19, 2018

But how long will it be before we see these tools being deployed for more significant purposes, such as money management? Consulting firm Capgemini published research in January 2018 showing that more than half of 5,000 surveyed consumers in the US, the UK, France and Germany were already users of voice assistants. Rising voice.

Technology 74

Technology Tools Survey ATM 74

Insights on Business

FEBRUARY 6, 2019

In The Forrester New Wave : Conversational Computing Platforms, Q2 2018 , IBM’s solution was rated the top solution. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

PYMNTS

DECEMBER 20, 2016

“2017 will be the year of the bot,” said David Horton, managing director, innovation at Synechron. Horton said that the reason the time is now is because customer experience is at the center of most businesses, which are looking to strengthen their digital capabilities to remain competitive and differentiate themselves in a saturated market.

Retail 100

Retail Analytics Branding Innovation 100

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48