Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Commercial Banking: How JP Morgan’s chatbot saves the company 360,000 hours a year. At the most rudimentary end of the spectrum, there are the bots that banks use to prompt callers through a phone tree, telling them to say “yes,” “no,” “check my balance,” etc. The rise and fall of chatbot hype: How the bubble burst.
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