PYMNTS

OCTOBER 7, 2019

In 2017, GM began shipping vehicles with the Android Automotive operating system (OS), starting with integration in the Cadillac CTS, then expanding to other cars. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research.

Google 159

Google Software User Experience Examples 159

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129

PYMNTS

MAY 26, 2017

The software-as-a-service (SaaS)-based platform serves e-merchants in particular by connecting them directly with customers and empowering them to test price points, concepts and usability. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. PYMNTS: What’s next?

Branding 103

Branding Community Survey Data 103

NCR

SEPTEMBER 1, 2017

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. ” Integrating design into business culture. Spanish bank BBVA is among the big names in the industry that is taking on this challenge.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

NCR

DECEMBER 5, 2017

It’s not uncommon to hear these concepts mentioned alongside the likes of artificial intelligence and the Internet of Things in any discussion about the technologies that are driving change in the modern world. billion in 2017, before soaring to US$143.3 billion by 2020. But could that be about to change?

Innovation 58

Innovation Technology Cleveland Security 58

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses.

Tools 122

Tools Retail Payments US 122

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Founded: 1999 and 2005.

Innovation 78

Innovation blockchain Technology Groups 78

NCR

JANUARY 13, 2017

Recently, the banking industry has been buzzing about user interaction, particularly around the topic of conversational interactions, or chatbots. Over the last year, chatbots have gained a lot of ground and the implementation will be what’s next in the evolution of digital banking solutions in 2017.

User Experience 40

User Experience Industry Innovation Customer Experience 40

Fintech Labs Insights

MAY 14, 2017

From a technologist’s perspective, what’s unique and game-changing about your technology? Williams: Electronic signature as a whole is game-changing technology because it allows organizations to fully automate businesses processes – processes that would normally fall to paper whenever a signature or approval is required.

Community 15

Community Management Analytics Case Study 15

Fintech Labs Insights

MARCH 13, 2017

At FinovateEurope last month, the company showed off its mobile onboarding solution, ID_Mobile , that leverages biometric technology combined with the social network and geolocation of the user. These additional factors verify that the user matches their identity document and builds their digital identity profile in the background.

User Experience 18

User Experience Fraud Maine Mobile 18

Fintech Labs Insights

APRIL 13, 2017

At FinovateEurope earlier this year, Tel Aviv, Israel-based Configo demonstrated its contribution to the cause of greater customer engagement in financial services. ” Dahan warned that nonbanks have done a better job than most banks when it comes to meeting customer expectations of being more innovative and “human-centric.”

Customer Experience 22

Customer Experience Mobile Management Marketing 22

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. Founded: August 2017. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Founded: January 2017. Pretty good dashboard. Twitter: @yourfinanceapp.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

APRIL 3, 2018

In 2017 alone, 21 retail chains applied for bankruptcy, including high-profile names like RadioShack, Toys R’ Us, and Aerosoles. Grabit develops robots using electroadhesion technology and machine learning. The company aims to further develop its AI technology to enable its robots to perform more complex tasks.

Retail 78

Retail Online Branding Strategy 78

Gonzobanker

DECEMBER 19, 2016

Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards.

Utah 60

Utah System Community Marketing 60

CB Insights

JANUARY 8, 2019

This is more conceivable thanks to the proliferation of FHIR (Fast Healthcare Interoperability Resources) technology, which looks to increase interoperability among hospitals, physicians, and other relevant parties. As ResearchKit grows in popularity and capability, more and more pharma giants are leveraging the technology to conduct studies.

Apple 78

Apple Data Industry Study 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78