PYMNTS

FEBRUARY 17, 2020

Brick-and-mortar retailers are bringing smaller-scale, cutting-edge technology to city locations. In eCommerce, Wine.com had a banner 2019, and the company expects more customer experience improvements in 2020 as they aim to engage a new generation of wine connoisseurs. All this, Today in Data.

Innovation 160

Innovation Customer Experience Data Retail 160

PYMNTS

DECEMBER 20, 2016

“Because the customer opts in, enabling the retailer to access a plethora of rich and explicit purchase-intent data, the bot or the sales associate can provide valuable advice and recommendations and build a personalized and meaningful relationship with the customer.”.

Retail 100

Retail Analytics Branding Innovation 100

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology.

Retail 127

Retail social media Online Mobile 127

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology.

Retail 114

Retail social media Online Mobile 114

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR.

Innovation 167

Innovation Customer Experience Retail Operations 167

Celent Banking

SEPTEMBER 13, 2016

It is my pleasure to announce that we are now accepting nominations for Model Bank 2017. Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can win from Celent. Operations and Risk. Legacy Transformation.

Case Study 100

Case Study Innovation Guidelines Study 100

PYMNTS

JUNE 5, 2017

These days, it isn’t enough to have the best retail store in town, the most convenient online shopping site or even the most exciting mobile app — most merchants need all three to compete. We see a lot of specialty retailers’ and big box retailers’ pain points,” Barnes told PYMNTS in a recent interview. “And

Retail 112

Retail Mobile Technology System 112

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

DECEMBER 7, 2017

The death of retail — of the brick-and-mortar kind — is nowhere, really, in sight, even as some might say the physical shopping experience is losing its spark. But it helps to take the pulse and temperature from time to time to gauge retail’s health. Skava says that physical stores are evolving, not dying.

Retail 101

Retail Branding Customer Experience Online 101

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. The reality is that this all came about from customer demand,” Chachula explained.

Mobile 113

Mobile Technology Google America 113

PYMNTS

FEBRUARY 15, 2017

“Building the better customer experience” is rapidly becoming retail’s favorite phrase in 2017 — every merchant and their mother is currently attempting to create one. The concept is not wholly new, of course — few ideas are — and “the customer is always right” has long been a staple in the round-up of retail wisdom.

Retail 116

Retail Data Customer Experience Maine 116

PYMNTS

FEBRUARY 26, 2019

According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

social media 178

social media Millennials Fintech Retail 178

Celent Banking

FEBRUARY 28, 2017

The Products entries for 2017 fall broadly into four sub-categories: Payments Product — for launching the best consumer or business payments product. This week’s article focuses on Model Bank entries in the Products category. Lending Product — for the most impressive consumer or business lending or collections initiative.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

The Products entries for 2017 fall broadly into four sub-categories: Payments Product — for launching the best consumer or business payments product. This week’s article focuses on Model Bank entries in the Products category. Lending Product — for the most impressive consumer or business lending or collections initiative.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

DECEMBER 27, 2018

Following a year characterized by the disruption of the retail landscape, the growth of digital payments, and significant mergers and acquisitions, 2018 began with many observers expecting to see the downfall of brick-and-mortar in favor of eCommerce, further technological enhancements to digital payments and additional market consolidation.

Data 173

Data Retail eBook Online 173

PYMNTS

MARCH 15, 2019

The retailer reported net income for the fourth quarter of $102.6 million in 2017. On another note, Kroger has sold digital coupon and digital rebate publishing platform You Technology (YouTech) to Inmar. To keep tabs on the latest retail trends, check next week’s Retail Pulse. Net income for the year was $319.9

Mobile 108

Mobile Retail Houston Denver 108

NCR

APRIL 24, 2017

Whether you see it as a time of great opportunity or of worrying upheaval, there’s no doubt that the retail banking industry is going through a period of seismic change. New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

JUNE 7, 2017

Our strong performance this quarter reflects a significant increase in retail units as well as expansion into new markets. Carvana’s unique business model includes proprietary technology and assets, like the vending machines, that deliver customer experiences that position us to execute against our aggressive growth plans.”.

Customer Experience 108

Customer Experience Retail Online Marketing 108

BankInovation

NOVEMBER 15, 2022

Huntington Bancshares’ online engagement and acquisition mix has grown significantly through technology investments and customer experience enhancements since the bank first embarked on its digital journey five years ago.

Customer Experience 52

Customer Experience Online Technology Retail 52

PYMNTS

JULY 25, 2017

Technological advances are pushing the boundaries for what’s possible in a variety of industries. Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers.

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

SEPTEMBER 21, 2018

Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway. That’s because merchants face the challenge of “balancing the customer experience with fraud prevention,” Phillips said.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

Accenture

OCTOBER 14, 2019

Guest blogger Markus Naumer examines how digital payments technology is enhancing credit lending and showing promise in addressing consumer credit-aversion challenges. Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike.

Payments 150

Payments Lending Examples Innovation 150

FICO

MARCH 6, 2020

Our turnkey solutions for end-to-end financial crime compliance have proven their efficacy at over 1,300 customers in over 90 countries and they scale across geographies, industries and organizational sizes. This shows that the mechanisms and technology in place are not adequate, otherwise this number would not be climbing in such a way.

Compliance 81

Compliance Technology Fraud Analytics 81

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Mindtree.

Management 113

Management Payments Innovation Technology 113

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

CB Insights

JUNE 5, 2019

Biometric technology such as facial recognition can quickly and accurately identify individual people and their emotional state, making it a powerful tool for ensuring security and preventing fraud. Chrysler took this concept a bit further with the Portal minivan, which debuted at CES in 2017.

Technology 78

Technology US Company Security 78