PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

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PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

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NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. Atom is placing a big emphasis on delivering a service that is uniquely suited to each individual customer. . Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

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PYMNTS

OCTOBER 27, 2016

“Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. That’s the finding of Forrester’s 2016 “State of Retail Payments 2016” report. The Shifting Fraud Focus.

Retail 100

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PYMNTS

FEBRUARY 21, 2018

Even traditionally offline retailers such as Walmart have to expand their omnichannel offerings to reach consumers. The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index.

Retail 105

Retail eBook Examples Online 105

PYMNTS

SEPTEMBER 17, 2018

The retailer recently announced that it was acquiring online marketplace Cornershop Inc., Through the service, consumers can order goods from pharmacies, supermarkets and specialty food retailers. Despite interest from Amazon, eCommerce still makes up only a small portion of all retail sales in Mexico.

Retail 166

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PYMNTS

FEBRUARY 22, 2017

“Our focus on providing localized and innovative product selection, improving the interconnected customer experience, and driving productivity resulted in record sales and net earnings for 2016,” said Craig Menear, chairman, CEO and president. Home Depot Q4 2016 net earnings hit $1.7 Sales for fiscal 2016 were $94.6

Online 122

Online Retail Customer Experience Report 122

PYMNTS

JUNE 7, 2017

Our strong performance this quarter reflects a significant increase in retail units as well as expansion into new markets. We continue to see increased consumer adoption of online car buying across our markets, charting a clear path to consistent growth within the $710 billion U.S. used auto market.

Customer Experience 108

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PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

Customer Experience 230

Customer Experience Resources Fintech Fraud 230

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

PYMNTS

JUNE 5, 2017

These days, it isn’t enough to have the best retail store in town, the most convenient online shopping site or even the most exciting mobile app — most merchants need all three to compete. We see a lot of specialty retailers’ and big box retailers’ pain points,” Barnes told PYMNTS in a recent interview.

Retail 112

Retail Mobile Technology System 112

PYMNTS

JULY 2, 2018

We think those brands – those with an authentic history and story to tell – are going to be the winners in this changing retail environment.”. And that customer base, Conn noted, is probably more diverse than most people would assume. I think we see brick-and-mortar survive in a different format,” he said.

Branding 101

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PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 These players really are the force driving acceptance of AI in the market, pushing game-changing technologies into use across the retail value chain, the report said.

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

AUGUST 9, 2018

According to a report in Reuters , citing Dada-JD Daohjia, the company is partly owned by JD.com and operates two businesses: Dada, the delivery service that has a network of 5 million delivery men, and JD Daojia, which partners with retails stores to provide delivery services.

Tampa 100

Tampa social media Retail Online 100

PYMNTS

NOVEMBER 28, 2017

Retail email offers aren’t as effective as they should be, according to a Monday (Nov. The ugly truth is that most retailers haven’t done the unsexy work of understanding how to use the data.”. Most retailers have compiled data on their online shoppers, including demographic information and search history tied to their sessions.

Retail 129

Retail Marketing Customer Experience Online 129

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

Retail 165

Retail Online Customer Experience National 165

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. The people working in the trenches are bringing their ideas forward as they see what brings value to both customers and their institutions.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

JANUARY 26, 2017

Vyze, a cloud-based financial technology company for retailers and manufacturers, announced Wednesday (Jan. Vyze is disrupting the traditional financing paradigm to give more consumers more purchasing power when shopping online and in stores,” said Keith Nealon, CEO of Vyze, in the press release.

Retail 100

Retail Customer Experience Financial Technology Online 100

PYMNTS

JANUARY 16, 2018

Attempts to commit online fraud jumped during the holiday season, increasing 22 percent from Thanksgiving to December compared to a year ago. ACI said peak fraud days are typically driven by shipment cutoffs, levels of consumer traffic and transactions that are purchased online and picked up in stores. percent, up from 1.26

Fraud 145

Fraud Risk Management Online Customer Experience 145

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

Let's Talk Payments

AUGUST 5, 2016

VR has a great chance of becoming the next big thing in retail with the increasing number of adoption cases. Some professionals suggest that in 2016, an estimated 43 million.

Customer Experience 40

Customer Experience Technology Company Retail 40

PYMNTS

NOVEMBER 9, 2016

The largest fast-fashion growth retailer in the country is also the most innovative when it comes to customer engagement. Rue21, which uses the Aptos retail technology platform, has won the loyalty of its teenage customers, as well as a Gold Award for Customer Engagement. It has more than 1,200 stores in 48 states.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

JUNE 3, 2016

Alongside any story on retail in China comes a prefunctory statement on the rising spending power of the country’s nascent middle class. Zhou Jing, CEO of Dumiao, explained how POWERED BY DUMIAO could open the point of sale to a wide array of payment options and an equally large number of ways for retailers to close a sale.

Lending 100

Lending Retail Customer Experience Resources 100

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

MARCH 27, 2017

Amazon may be facing a big contender in its efforts to strike a deal to purchase Dubai-based online retailer Souq.com. By acquiring the company, Amazon would own one of the most well-known online retailers in the Middle East. million products online. Both companies declined to comment to Reuters.

Retail 100

Retail Mobile Online Customer Experience 100

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

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PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. But speed is not the only way for eCommerce retailers to build loyalty: Packaging aesthetics are also top of mind.

Branding 100

Branding Security Survey Retail 100

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. and Europe, with revenues growing from $1 million in 2012 to $84 million in 2016. Adore Me is ranked No.

UX 210

UX Retail Technology Mobile 210

CB Insights

JULY 24, 2018

The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. During those same 10 years, Amazon went from $17.5B

Retail 49

Retail Online Branding New York 49

PYMNTS

AUGUST 23, 2019

Sure, activities like shopping online, getting food delivered, catching a cab or finding a gig are some of the most front-and-center examples. In addition to improving the overall customer experience, this has also resulted in a 10.5 No industry is immune to digital transformation. percent increase in revenue since the rollout.

Los Angeles 198

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PYMNTS

AUGUST 22, 2018

The never-ending quest by retailers to put up a stronger fight against Amazon made news in recent days, in some cases indirectly, but still noteworthy. Customers can order products through Target’s app and drive to the store, where employees deliver the goods to their cars. If not retail-related emotion, what else, then?

Milwaukee 102

Milwaukee Retail Colorado Examples 102

PYMNTS

JANUARY 20, 2017

Even with the myriad solutions and strategies being used today, the goal of most retailers implementing omnichannel strategies is rather simple: to make a consumer’s shopping experience, whether online, on mobile or in-store, consistent and enjoyable. In the third quarter of 2016, American consumers spent $101.3

Las Vegas 100

Las Vegas Retail Online Strategy 100

PYMNTS

JUNE 26, 2018

Not all kiosks are as high-tech as CaliBurger’s machines, but QSRs and other retailers are rolling out their own versions of the machines across the country. According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. s research.

Examples 107

Examples Retail Arizona Illinois 107

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73