PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

PYMNTS

NOVEMBER 28, 2017

Nearly 90 percent of organizations say they are focused on personalizing customer experiences, yet only 40 percent of shoppers say that information they get from retailers is relevant to their tastes and interests,” said Brendan Witcher, a principal analyst at Forrester Research Inc. “The Adobe Systems Inc.

Retail 129

Retail Marketing Customer Experience Online 129

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

William Mills

MAY 10, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. See dashboard of customers and everything that their are using.

San Jose 40

San Jose Customer Experience Mobile social media 40

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. Giving online shoppers a more personalized experience. Frank And Oak later expanded, debuting a line of for women in 2016. out of 100.

Online 100

Online Branding Retail Mobile 100

Accenture

MAY 22, 2019

percent between 2014 and 2016. For example, Stripe offers online payment processing for e-commerce businesses of all sizes through a suite of payment APIs. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences. The birth of the virtual CFO.

Payments 150

Payments Customer Experience Survey Capital 150

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Maria Gurina (Bus.

Video 40

Video Lending social media Analytics 40

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. The online marketplace ended up selling off most of the company in 2009.

Google 115

Google Analysis Branding Samsung 115

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Franchises – Americas greatest brands” They have a list view function where investors can investigate franchises near and far. franchising sector.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

MARCH 4, 2019

Faced with this up-and-coming generation, retailers and brands, as well as payment providers, are already preparing for the arrival of Gen Z as adult consumers. According to another estimate, people born between 1997 and 2016 influence $600 billion of spending by families. million bookable online listings at the time.

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable.

Retail 165

Retail Online Customer Experience National 165

PYMNTS

AUGUST 22, 2018

“The company delivers, but its customers don’t feel empathy for the brand,” he said. online retail brands) in the company’s 2017 Customer Experience Index. That’s down from ninth place in 2016 and seventh place in 2015, he said. Consider online jewelry retailers. A recent Inc.

Milwaukee 102

Milwaukee Retail Colorado Examples 102

PYMNTS

OCTOBER 27, 2016

From November through mid-December, we see online conversion rates increase across devices. As the 2016 holiday season quickly approaches, how can retailers keep up with the pace of these supershoppers? “Supershoppers live up to their name as the holiday season progresses.

Retail 100

Retail Google User Experience Mobile 100

CB Insights

JANUARY 24, 2018

Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” Both companies have a tremendous data advantage as they seek to understand and influence consumer behavior in-store and online. ” — Daniel Zhang, CEO, Alibaba Group.

Retail 65

Retail Online US Technology 65

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

PYMNTS

DECEMBER 20, 2016

Tens of thousands of chatbots were born in 2016. and post-purchase customer service (delivery, exchange/return, usage, etc.),” said Craig Besnoy, digital transformation specialist at Mindtree. “The Retail brands will also use bots to drive awareness of new product announcements and drive tune-in around their fashion shows.”.

Retail 100

Retail Analytics Branding Innovation 100

PYMNTS

NOVEMBER 9, 2016

“Having a point-of-sale solution that interacts seamlessly with other systems, stores and sales channels puts the right information in the hands of store associates to create inspiring customer experiences that support customer loyalty.”. Rue21 is one of 10 companies leading the way in store operations strategies in 2016.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

MAY 26, 2016

Riehle says that technology can clearly help to boost productivity and efficiency in restaurant operations, but it also has to simplify, not complicate, the customer experience. It also gives the customer the option to give the restaurant feedback in real time when checking out. But not for every establishment.

Mobile 132

Mobile Payments Las Vegas Operations 132

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. 09:47 am Finovate Fall 2016 Day 1 Recap. End of Day 1, check back later today for our video recap of Finovate Fall 2016! Also a pretty good customer experience. Customers include banks, PSP’s and others. William Mills and K.T.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

MARCH 11, 2017

The service will launch in Australia and New Zealand and is the result of a collaboration with Nuance’s Nina virtual assistant engine but tailored to fit the Domino’s brand. Additionally, DRU Assist is able to hold digital conversations with customers about menus, ingredients, store locations and operating hours.

Chicago 123

Chicago New York City New York Innovation 123

PYMNTS

MAY 17, 2018

In an era that has seen physical retail locations — particularly large box stores — suffer from consumers becoming increasingly enamored with the online experience, it was still a bit of a surprise to see shoe retailer DSW log something of a bumpy 2017. The whole idea… is to evolve our customer experience.”.

Columbus 108

Columbus Retail Branding Ohio 108

PYMNTS

AUGUST 23, 2016

While most big-name retailers struggled to kick off 2016, Home Depot and Lowe’s , the two top home improvement retailers in the U.S. marketplace, controlling 41 percent of all sales, have continued to beat the industry trend of diminished customer spending and reduced sales. Combined, Home Depot operates 1,977 stores in the U.S.

Retail 100

Retail Branding Industry Customer Experience 100

PYMNTS

JUNE 2, 2017

According to Investopedia , advertising campaigns make up a staggering 96 percent of Google’s revenue, which in 2016 was an estimated $89 billion. The independent organization focuses on making the consumer experience with online ads less frustrating and more seamless. Some analysts say it’s closer to 86 percent.

Google 109

Google Guidelines Compliance Mobile 109

PYMNTS

JUNE 26, 2018

According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. Any possible returns will be processed in-store or by mail.

Examples 107

Examples Retail Arizona Illinois 107

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JANUARY 20, 2017

Even with the myriad solutions and strategies being used today, the goal of most retailers implementing omnichannel strategies is rather simple: to make a consumer’s shopping experience, whether online, on mobile or in-store, consistent and enjoyable. In the third quarter of 2016, American consumers spent $101.3

Las Vegas 100

Las Vegas Retail Online Strategy 100

PYMNTS

OCTOBER 6, 2016

As 2016 is warming up for the last spring down the stretch consumers have no shortage of “Fill-In-The-Blank” Pays vying for their love, affection and attention. “This is about Kohl ‘s creating simple, easy experiences for our customers that make omnichannel shopping frictionless.”

Mobile 184

Mobile Samsung Cards Apple 184

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

NCR

MAY 9, 2017

Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology. With new fintech app offerings struggling to monetize, investment in 2016 dropped to $12.8

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

NCR

APRIL 16, 2018

One of the defining characteristics of the Gulf region’s financial services industry is that it is overbanked, with a disproportionately high number of competing providers for the available customer base. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Digital demands.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

DECEMBER 5, 2017

Customers, drawn by discounts, deals and interesting seasonal merchandise come and shop, but don’t quite manage to incorporate new retailers into their regular flow of commerce. As holiday shopping is increasingly heading online, that loss is more acutely felt across the retail spectrum. How to Focus for Christmas.

Retail 109

Retail Data Online Branding 109