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5 Banking Trends We’re Forecasting for 2023

Perficient

Here are five banking trends we’re forecasting for the new year. Banks are focused on efficiency initiatives to optimize their operations and lower costs. While institutions want to increase their technology play, they are weary of overcomplicating operations. Contact one of our financial services experts today.

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Design Lab Will Fuel USAA’s AI, UX Efforts, Exec Says

Bank Innovation

Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.” Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately.

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Your Guide to Healthcare Personas

Perficient

What are marketing personas versus UX personas? UX personas expose your audience as complex and emotional human beings who don’t always follow a logical path in making their healthcare decisions. UX personas have a real name – John, Simone, Anita – so that you build a relationship with them. How do I build a healthcare persona?

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience.

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The Rise Of ‘Intelligent Engagement’ In Corporate Banking

PYMNTS

FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management. on faster payments, but in North America, said DeLuca, the underlying trends and drivers are the same as they are across the globe — namely, there is a drive for openness and less friction in payments.

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15 Ways We Are Using ChatGPT in Banking

South State Correspondent

How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience. What are common UX issues for bank web pages? Like any other data-based tool, inaccurate or limited data likely means inaccurate results. How should I pitch treasury management services?

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Braintree: Behind The Contextual Commerce Buy

PYMNTS

consumers to paint a landscape picture of the retail trend. It’s UX 101,” Habibi said. “No Helping to drive that change will be AI and machine learning, which will make it possible for contextual commerce operators to better predict what shoppers want to buy, increasing the value of that retail experience.