Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Customer journey: Using chat to get people from online to brick-and-mortar. That same month, Inc Magazine ran an interview with Ethan Bloch, founder of chatbot company Digit, who bemoaned: “I’m not even sure if we can say ‘chatbots are dead’, because I don’t even know if they were ever alive.”. Source: CB Insights. Get the full report.
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