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NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards

PYMNTS

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. To learn more about how FIs can optimize their customer service operations, download the report. cardholders across a range of age and income groups.

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Why It’s Time To Break Mobile Commerce Stereotypes

PYMNTS

In a new PYMNTS interview, Sri Narasimhan, head of strategy, partnerships and business development at LISNR , dug into the findings of new research from his company and PYMNTS on the state of mobile commerce as retailers strive to fully incorporate the evolving technology into their operations and value propositions. Generational Shift. “A

Mobile 179
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CORT On Using Mobile, Visual Purchasing To Solve B2B Event Payments Friction

PYMNTS

Corporate buyers can pay more rapidly online with credit cards, benefitting sellers, and enjoy easy access to detailed, searchable information to guide their purchasing decisions. Some online sellers eschew online marketplaces in favor of more tailored digital sales experiences, turning to eCommerce system providers for help.

Mobile 197
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Zoku Sushi: Ghost Kitchens Are Key To Winning The Delivery Wars

PYMNTS

Some operations like Chipotle are even rolling out store designs that feature pick-up windows to let order-ahead diners collect their items without having to enter the restaurant. based QSRs draw millennials consumers, with half of this age group reporting that they place more deliveries now than they did two years ago.

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Longevity Lessons From The Oldest US Credit Union

PYMNTS

It operated out of its first volunteer president’s home for its first five years before moving to a rented office in 1913, later relocating to its own building in 1930. From Mill Workers to Millennials. CUs that are invested in millennial expectations will have an edge over their community competition, he said. “We

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Is eSports The Next Great In-Store Experience?

PYMNTS

The term eSports can refer to a wide range of games in the competitive space, but in general the most popular ones are in the first-person shooter or multi-player online battle arena genres. These are particularly popular among Gen Zers, the up-and-coming generation that is starting to nudge millennials out of the headlines.

Retail 166
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Why Community Banks Can’t Afford To ‘Wait and See’ About Faster Payment Innovations

PYMNTS

In late July, the Federal Reserve Faster Payments Task Force released its much-anticipated report on how to strengthen and operate the U.S. Additionally, she noted, that innovation must address the needs of both baby boomer and millennial consumers alike, along with the needs of smaller businesses. faster payments system.