PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

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PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. That latter firm is a digital lender and credit solutions provider. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

DECEMBER 5, 2019

Fellow fast food chain KFC , meanwhile, is adding automation to its kitchen operations in the United Kingdom and Ireland. The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets. Deep Dive: Enhancing Customer Service With CRM Tools.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

AUGUST 13, 2020

“Historically, that’s been challenging for businesses, because it requires the payor to manage multiple payment methods,” she said. The challenge is being able to do so without burdening the business, and do so in a way that still allows consumers to select and manage their own payment methods based on what works best for them.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Deep Brew, he noted, will increasingly power the company’s personalization engine, optimize store labor allocations and drive inventory management in its stores. In fiscal year 2019 in the U.S., during the summer.

US 100

US Digital Strategies Training Customer Experience 100

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core. The way forward.

Video 97

Video Digital Strategies Digital Banking Security 97

Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

JUNE 22, 2020

PYMNTS recently spoke with Keala Gaines , eBay’s head of global payments services, to understand how the platform’s payments strategy has changed over the years as well as to understand the role payments has played in helping it grow from a small operation to serving business and consumers across 100 countries with 27 international sites. “I

Strategy 230

Strategy Payments America Examples 230

PYMNTS

SEPTEMBER 10, 2019

Start with the prior statement that hard currency — the kind that sits in banks, backed by central banking systems and is universally accepted — is not going anywhere, and the stage is set for a continued reinvention of the ATM. “We But it is important that ATMs are embedded in the digital strategy of the bank, too.”.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

OCTOBER 11, 2019

After the acquisition, ModCloth will continue to operate out of its current operational setup, with Go Global Retail investing in its digital capabilities including artificial intelligence and predictive analytics. operations. The deal is expected to close later this year. “We New Leadership Watch: Walmart Names New U.S.

Leadership 100

Leadership Apple Branding Retail 100

PYMNTS

OCTOBER 31, 2016

One is the “digital by default strategy” through which issuers are able to auto enroll cardholders through their banking applications, a process that Banga said “drives scale for us.” As part of that strategy, 80 million accounts will be enabled over the next several months, said the executive.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. The company intends to refresh stores at a slower clip to keep more locations fully operational.

Retail 139

Retail Strategy United States Comparison 139

Perficient

JULY 20, 2020

Through our work with health systems around the country, we see this disconnect often. Our suggestion: Before you invest in digital solutions, create robust healthcare personas. Chronic Condition (perhaps managing diabetes). Why they didn’t react to your campaign? Ready to learn more? From “Why personas?”

UX 332

UX Meeting Groups Data 332

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Now, its system automatically moves and sorts those documents. “So,

Lending 91

Lending Community Bank Community North Dakota 91

Celent Banking

JANUARY 25, 2016

There´s the Surface 4 and others that are starting to seriously go after the laptop market with a full operating system and keyboard, but the best-selling tablets on amazon are all those with small screens and cheap price tags. So what’s a financial institution to make of all this?

Resources 100

Resources Mobile Strategy Digital Strategies 100

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite. Phone menus dead-end.

Technology 115

Technology Resources Fraud Strategy 115

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Technological readiness. Training and support regimes.

Training 56

Training System Digital Strategies Leadership 56

Gonzobanker

MAY 31, 2019

Small business loans are sometimes underwritten to include financial covenants, require periodic financial statements vs. “exception managing,” and they are not consistently priced relative to their risk. Track the number of times borrower, loan and credit data information are entered and in what media/system.

Lending 126

Lending Community Bank Community Data 126

FICO

FEBRUARY 22, 2021

Explainable AI ensures that we know how the model operates, and we can provide reasons and explanations as to why a decision was made at an individual level. As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order.

Analytics 52

Analytics Data Software Digital Strategies 52

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Failures in implementation, process, operations, or incident response all contribute to the potential for major incidents.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Failures in implementation, process, operations, or incident response all contribute to the potential for major incidents.

Trends 48

Trends Cyber Security Big Data Analytics 48

Perficient

NOVEMBER 20, 2020

Your target customers may include consumers, farming operations of various sizes, construction companies, and other fleet operators, each with a unique and specific use case in mind for your product. For example, let’s say you sell pickup trucks. This should be a top priority.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

FEBRUARY 25, 2021

Digital design systems that seamless blend the physical and digital worlds, coherent governance policies and dedicated CX champions are all crucial to consistent delivery. Avoid competing priorities by clearly mapping KPIs to customer expectations, and by identifying potential conflicts in the measurement system.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

SEPTEMBER 30, 2020

The wave of digitization that has picked up incredible speed in banking over the past half year isn’t strictly a new trend, Randy Piatt , head of product solutions for Ondot Systems , told PYMNTS. To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

FICO

JUNE 21, 2022

A similar number (25%) of well-established banks also expect to be fully reliant on deployment of data warehouses and analytics operations via cloud-hosted decision platforms. Digital decision platforms have been driving a diverse mix of innovations. Volvo adopted FICO Platform cloud-hosted components to deliver maximum efficiency.

Management 52

Management Customer Experience Regional Strategy 52

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Siloed systems and business departments or units that break customer journeys.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. The recasting of Google’s digital wallet as a super app launched on Wednesday (Nov. PNC Advances $11.6B

Mobile 160

Mobile Strategy Google Innovation 160

FICO

MARCH 28, 2023

Insights that help them put the financial best interest of individual customers first, at the center of operation-wide decisioning. Feature generation and profiling facilitates an advanced data infrastructure for AI-enabled, digital business operations. Banks need insights that help them meet customers where they are in life.

How To 52

How To Analytics Data Strategy 52

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. CVS — Digital Innovation Lab. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

DECEMBER 15, 2017

The card network is hoping that’s the case, as it rolls out the first use case stemming from its recently launched global prepaid money management platform. Rather, Cozzo said, Mastercard’s research shows they are cobbling together a financial management system across many different platforms and apps. What Millennials Want.

Millennials 134

Millennials Management Cards Security 134

Lex Sokolin

SEPTEMBER 23, 2020

It gets to claim to be a technology-first player and focus on machine learning for its algorithms, rather than thinking about how to manage some investment management pie to have assets hit liabilities. PwC suggests that 70% of all such funding is pointless, falling apart either at the management, technology, or business process level.

Capital 52

Capital Software Lending Apple 52

Gonzobanker

DECEMBER 22, 2014

Rise of the Analytics Organization in a Dog-Eat-Dog World – Brush off your resumes Gonzoanalysts, at our client roundtables we heard about analytics organizations being formed and analysts and managers being hired to head them. Winner: Check Digit. Today the check digit is the root cause of inefficient loan origination processes.

Los Angeles 101

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CB Insights

MAY 15, 2019

.” Visa already teamed up with Transport for London on a contactless payment system that the team now looks to expand to transportation hubs worldwide. Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer. DBS Bank — DBS Asia X (DAX).

Innovation 78

Innovation blockchain Technology Groups 78