Perficient

JULY 27, 2020

As a matter of fact, we end up with a roadmap only after gathering additional information. Sometimes you can leverage a fair amount of existing information and move quickly to ideas. You may have a great strategy and approach but the actions of your competitors must be taken into account. Insights: Where are you now?

Strategy 332

Strategy Course Digital Strategies Technology 332

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. On average, it takes an employee seven minutes to look for information on our intranet. This is an eternity when you are in front of a customer.

US 195

US Training Examples Data 195

PYMNTS

OCTOBER 22, 2020

Banorte will link all related systems to Volante’s VolPay, which will assist with orchestrating and handling international transactions while speeding up its digital strategy. DBS Bank has rolled out a live digital monitoring function for international collections. DBS Bank Rolls Out Real-Time Tracking for Cross-Border Pay.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

Perficient

FEBRUARY 25, 2021

This can result in large technical overhead and laggy information flow. Digital leaders must establish platforms that enable consistent message delivery and seamless experiences across all channels, including digital and physical experiences. Perficient: Digital Strategy Experts.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JULY 29, 2020

“Digitization has helped support remittance market continuity in the face of reduced mobility. We also believe money transfers relying on informal or unregulated routes are converting to formal money transfers, and may even help stabilize the market as travel restrictions likely remain.”.

Innovation 240

Innovation US Marketing Digital Strategies 240

PYMNTS

JUNE 19, 2020

The COVID-19 pandemic is driving consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants to rethink their digital strategies. For more information on these stories and other payments orchestration headlines, download the Playbook. Around The Payments Orchestration Ecosystem.

Payments 188

Payments Compliance Resources Fraud 188

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Perficient

NOVEMBER 5, 2020

Customers are looking for answers and information that directly affect them. Site Search enhancements was a roadmap item that was accelerated by a few to help quickly navigate the user to information. B2B portals have played an important role in messaging and are an information ‘beacon’.

Company 436

Company Customer Experience Groups Data 436

Perficient

NOVEMBER 30, 2020

Along with expectations that marketing become inherently data-driven comes a modern CMO’s responsibility to understand the very real legal implications of collecting and acting on customer information.

Branding 378

Branding UX Customer Experience Marketing 378

South State Correspondent

AUGUST 30, 2023

You don’t have an “internet strategy,” an “insurance strategy,” or a “digital strategy.” From there, a data project would easily inform you how much volume should be driven for each line and what is the best price to achieve that volume. (A)cute A)cute : It should be crucial to the business.

Data 195

Data Analytics Strategy Examples 195

PYMNTS

OCTOBER 19, 2016

Moreover, 60 percent of consumers have used their phone to check product availability before embarking on a shopping trip and tend to show preference to the 83 percent of retailers that offer in-store product locators and the 88 percent that provide inventory information about products on the web.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

Cisco

OCTOBER 29, 2018

We spend every day working with our Financial Services customer to adopt a Digital transformation strategy , however in today’s market it is not enough to just have a Digital strategy. You also need to have a Digital Ready Network platform that will enable you to execute and deliver on that Digital strategy.

Digital Strategies 48

Digital Strategies Strategy Fintech Tools 48

Perficient

JANUARY 12, 2022

Cuban admitted that they don’t do enough of it, but they are focused on creating more value chains to help the Mavs organization collect more customer information and expand their database. And that’s exactly what Cuban did when Jim and Kim asked how the Mavs go about collecting and understanding fan expectations.

Dallas 294

Dallas Training Apple Google 294

Perficient

JULY 20, 2020

Healthcare consumer: May or may not know, but regardless isn’t going to act on that information until she’s emotionally ready to do so. When they come to your website, app or campaign, they have specific needs for information, the tone in which it’s delivered, and how steps in their journey are connected.

UX 332

UX Meeting Groups Data 332

PYMNTS

MAY 5, 2020

“It’s important for retailers to revisit, revise and integrate their digital strategy across the enterprise and to have a unified data platform that allows them to adjust as consumer expectations shift week-to-week, and even day-to-day.

Florida 205

Florida Retail Tampa Customer Experience 205

Bobsguide

AUGUST 7, 2022

For more information about the solution, click here. For further information please contact: Sofia Romano. For more information, visit finastra.com. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting and engineering services.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

NOVEMBER 20, 2020

Restaurants can leverage Oracle’s Micro POS integration to supplement Paytronix’s platform with information on inventory statuses, store hours lead times and other details. How Chipotle Is Weathering the Pandemic With Localized Digital Ordering, Loyalty Programs.

Mobile 210

Mobile Regional Study Survey 210

Perficient

FEBRUARY 24, 2021

As a leading global digital consultancy, Perficient takes an “all-of-the-above” approach to global delivery, seamlessly combining offshore, nearshore, and onshore teams to deliver powerful results for our clients.

Software 294

Software United States Strategy Regulation 294

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. (As it stands, it had had more than 2,500 restaurants as of Sept.

Retail 139

Retail Strategy United States Comparison 139

FICO

MARCH 23, 2021

Almost thirteen months into the pandemic, how are you measuring the effectiveness and success of your digital transformation? Since adopting your digital strategy, what are you able to understand better about your customer more so than before? Have you broken down the proverbial product silos to become customer-focused?

Digital Strategies 52

Digital Strategies Strategy Course Fraud 52

PYMNTS

FEBRUARY 7, 2020

However, it is still only a single point — and Bombas is careful to use data only to inform its decisions, not let it make the decisions. Yet, the more information Bombas can gather from various points of a consumer life cycle end to end, the better the company will understand it.

Digital Strategies 168

Digital Strategies Strategy Data Customer Experience 168

PYMNTS

MAY 25, 2017

In addition, Five Star will be able to access other tools like digital advertising, premier loyalty rewards programs and nutritional information, via the ePort Connect platform. This new technology enables us to take a retail mindset and apply a retail strategy for vending.

Technology 101

Technology Digital Strategies Leadership Retail 101

Perficient

DECEMBER 10, 2020

Making relevant information easy to find (63%). Here are other interesting data points that Pega describes as Critical Components of CX: Enabling elegant, painless interactions (66%). Providing speedy service (66%). Ensuring that customers feel understood (65%). Being consistent and connected across channels (63%).

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

MAY 27, 2020

But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. NFC helps prevent fraudsters from being able to hack into POS systems and steal cardholder information, so it is truly is a safer transaction for the merchants,” he noted. Incentivizing The Consumer.

Mobile 280

Mobile Community Bank Cards Community 280

Perficient

JUNE 30, 2020

Data – Backend data, front-end data, customer profiles, and product information are all critical elements of data that must be right for our experiences. This category also includes ecommerce platforms, order management systems, and fulfillment systems.

Customer Experience 348

Customer Experience System Analytics Management 348

Perficient

JUNE 30, 2020

But real innovation is about ongoing, deliberate, customer-focused improvements that come from intelligent and informed investments. . Now/New/Next is a rapid way to know where you stand and bring the Voice of the Market to help you jump ahead to a quick but informed decision point. You collected the insights. You’ve sorted them out.

Innovation 348

Innovation Resources Trends Strategy 348

Perficient

NOVEMBER 10, 2020

Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. I won’t go into all the data, but one chart, in particular, struck me.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 155

Strategy System Risk Management Technology 155

Perficient

MARCH 12, 2021

All of these items are impacted by your business’ go-to-market strategy when deciding to add a digital channel. If your business has an idea of what your channel is looking for, then you must validate that information with your actual channel as well as channel-facing employees. Include Voice of Customer and Employees.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

American Banker

AUGUST 12, 2016

The San Antonio-based bank announced Friday in a press release that it has named Cox its chief technology and digital officer, a newly created role that includes the oversight of information technology, digital strategy and operations, and experience design.

San Antonio 28

San Antonio Digital Strategies Strategy Technology 28

Abrigo

MARCH 6, 2017

Following the right people or organizations on Twitter, for example, can generate a steady stream of informative articles and news alerts. 6) @NickatClarity – A consultant helping banks with sales to small and medium-sized companies, Nick Miller recently led a webinar for Sageworks on accelerating small business lending.

social media 150

social media Lending Community Community Bank 150

Filene

MAY 19, 2016

Your digital strategy plays a critical role the member's experience because it is full of micro-moments. This webinar will discuss how to measure the mobile experience using surveys and live observational research and then how to use the learnings to inform the improvement process. Register for this free webinar.

Mobile 31

Mobile Digital Strategies Survey Strategy 31

PYMNTS

JUNE 22, 2020

This system of cash-based eCommerce purchases — “Boleto” in Portuguese-speaking Brazil and “Boleta” in Spanish-speaking South American countries — allows consumers to pay for goods purchased online by printing out their payment information and submitting cash payments to their local general stores, bank branches or other brick-and-mortar locations.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

MAY 27, 2020

” A Digitization Strategy. ” “How to change business processes to adjust to market demands, how to make a website, how to accept payments digitally, how to market — these are all questions that offline businesses have to answer fast,” he said.

Online 179

Online Payments User Experience How To 179

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

Celent Banking

JANUARY 20, 2017

Most of the banks we interviewed for recent research on this topic are hearing loud and clear that clients are looking for more streamlined, convenient, and faster access to banking services and information. The graphic below summarizes those opportunities for differentiation.

Strategy 100

Strategy User Experience Digital Strategies Tools 100