PYMNTS

JANUARY 19, 2021

That simply won’t fly in the digital-first decade. Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.”.

Study 196

Study social media Millennials Retail 196

American Banker

OCTOBER 18, 2020

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71

Alabama Regional social media Survey 71

Independent Banker

AUGUST 31, 2022

So how do social payments fit in community banks’ long-term future? Social payments have taken today’s digital environment by storm. A recent Mercator Advisory Group survey found that 69% of respondents have used PayPal in the past year, and a full 10% reported using Facebook Pay. By Colleen Morrison.

Capital 94

Capital Payments social media Community Bank 94

Accenture

OCTOBER 3, 2017

Now, with PSD2 implementation across Europe just a few months away, new research from Accenture points to a major opportunity for UK banks: We’ve found that more than two-thirds (69 percent) of UK consumers say they won’t share their personal financial data with third-party providers. So why not? It all comes down to a lack of trust.

social media 151

social media Millennials Online Fraud 151

Jeff For Banks

JUNE 19, 2016

Kevin Tynan, a regular American Banker contributor , recently penned an article: Digital Bank Marketing, It's All About the Content. He cited a recent survey that found content marketing ranks as companies' most significant digital marketing trend for 2016. But what about business customer acquisition? Google Cloud.

social media 60

social media Chicago Google Survey 60

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 233

Millennials social media Innovation Study 233

PYMNTS

SEPTEMBER 30, 2020

Regulators as well as finance and technology experts are scrutinizing where digital information is held, and one recent survey found that eight out of 10 IT professionals in the UAE believe storing sensitive information locally is either “somewhat” or “very important.”. The Data Privacy Twist .

Regulation 175

Regulation Data Regional Examples 175

PYMNTS

NOVEMBER 30, 2020

They use their mobile devices for everything from checking the weather to posting on social media to pulling up real-time maps and using them to navigate to new destinations. The report surveyed 2,141 U.S. Smartphones have become a ubiquitous part of life for consumers around the globe.

Fraud 171

Fraud Data social media Millennials 171

PYMNTS

NOVEMBER 29, 2016

An Accenture Banking Customer Survey found that, on a monthly basis, the majority of interactions (just over 88 percent) between banking customers and their banks are conducted via digital means — mobile banking, ATM withdrawals and social media engagement, to name a few.

Cards 100

Cards social media Digital Banking Mobile 100

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Accenture

MAY 7, 2019

Adverse media screening: Banks can use online vendor software to look for adverse mentions of the potential customer across a variety of traditional and social media. In banking, the more complex the product and the customer, the harder it is to create a fully online journey that meets their needs and desires.

Customer Experience 178

Customer Experience Online Millennials social media 178

PYMNTS

APRIL 24, 2020

noted on its social media accounts that it would be shuttering many of its branches and changing its hours of operation, and American bank JPMorgan Chase announced plans to close about 20 percent of its locations. FIs are responding to COVID-19 in different ways, although all appear to be taking minimizing exposure to heart.

Technology 248

Technology ATM Video Tools 248

Insights on Business

SEPTEMBER 8, 2016

The study, called “The Cognitive Bank,” is based on interviewing and surveying more than 2,000 banking and financial industry C-suite executives across five continents. Potentially, it could even use the client’s public social media record to learn more about his or her personal preferences and experiences.

Study 70

Study social media Compliance Operations 70

Celent Banking

DECEMBER 15, 2015

Video banking inspired by Skype and Google Hangouts. Gamification and social media integration inspired by Foursquare, Like and Love. In 2014, seeking further growth, mBank leveraged its new digital platform to introduce a complete digital transformation of insurance delivery to retail and SMEs, under its Bancassurance model.

Branding 100

Branding Retail social media Video 100

Cisco

MAY 29, 2019

Yet surprisingly, in a recent Celent survey of 13 major mobile account opening tools, abandonment reminders were rarely employed, even when contact information was captured early in the process. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

Yet surprisingly, in a recent Celent survey of 13 major mobile account opening tools, abandonment reminders were rarely employed, even when contact information was captured early in the process. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

JANUARY 4, 2022

In Cornerstone Advisors’ 2022 What’s Going On In Banking study, just 10% of financial institutions said they’ll launch crypto investing services in 2022 with another 13% planning a 2023 launch. According to a Cornerstone Advisors survey of U.S. consumers, 60% of crypto owners would use their bank to invest in cryptocurrencies.

Trends 188

Trends Fintech social media Strategy 188

American Banker

AUGUST 5, 2016

Banks mustuse analytics — rather than customer surveys — to determine what does and what does not inspire prospects to become customers.

Analytics 28

Analytics Survey social media Community Bank 28

Independent Banker

DECEMBER 31, 2022

West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size. We’re about to launch our loan automation, which will be our 2023 project. Colleen Morrison.

Community Bank 91

Community Bank Community Tampa North Carolina 91

FICO

APRIL 24, 2023

They used cloud, data and decision management to deliver a system that was fast and flexible while still meeting risk management requirements.” How FICO Can Help Improve Your Customer Onboarding Watch this video of Lalit Lohia, CRO at Trust Bank talk about FICO Platform and how successful it was for digital banking customer onboarding.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

MAY 7, 2020

The role application programming interfaces (APIs) play in allowing financial institutions (FIs) and FinTechs to cooperate on banking products without worrying about interoperability between systems is crucial. APIs can go offline for a number of reasons, such as planned maintenance or small glitches in a system’s code.

Examples 151

Examples social media Fintech Study 151

PYMNTS

NOVEMBER 17, 2020

And on top of it all, as People’s United Bank’s Boyer noted, there’s still old fashioned fraud with which to grapple, too. “So, So, it might start with a counterfeit check, but it comes from social engineering from social media,” she offered as an example. Indeed, PYMNTS’ own research has found that 24.7

Fraud 195

Fraud Mobile social media Security 195

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60

CB Insights

JUNE 17, 2020

During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. Understanding the need to meet consumers where they are, many retailers have embraced chatbots as part of broader social media engagement strategies.

Industry 101

Industry Technology Online Video 101