FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

The Paypers

APRIL 30, 2023

North American banking group BMO has released a survey that reveals fluctuating online banking trends in the US.

Survey 36

Survey US Digital Banking Banking Trends 36

PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . A PYMNTS survey of 3,000 U.S. Another 48 percent said they would be “somewhat” likely to open accounts with these companies. .

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

APRIL 30, 2020

The coronavirus pandemic has consumers around the world turning to digital devices to access banking services. The new surge in demand is putting financial institutions’ (FIs’) online and mobile offerings to the test and allowing FIs to show off their digital investments and know-how to assure customers that they are in good hands.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

OCTOBER 11, 2018

Now, a new report is shining a spotlight on European banks’ lackluster performance in another area: small business (SMB) services. Banking technology provider Avoka recently released its own survey on SMB bank customers to assess their satisfaction with their current financial service providers.

Digital Banking 172

Digital Banking Survey Online Report 172

Bank Innovation

NOVEMBER 9, 2016

As much as we all love digital banking (and we do) there are clear kinks that need to be worked out. The recent Android banking Trojan that’s gaining ground, Tesco Bank having to halt online transactions, the massive Yahoo hack, and even the troubles at Wells Fargo could all be Read More.

Survey 210

Survey Apple Digital Banking Online 210

Bank Innovation

MAY 4, 2017

Consumers are becoming more comfortable with biometrics in banking—most are now actively asking for the capability to be included in their mobile and online banking experience. consumers released today by biometric identity solutions […].

Survey 308

Survey Digital Banking Mobile Online 308

BankInovation

MAY 19, 2022

Commercial banks are still playing catch-up when it comes to digital account opening, even as more business banking customers move online.

Phoenix 98

Phoenix Digital Banking Survey Online 98

Gonzobanker

OCTOBER 13, 2020

Cornerstone’s Growth Engine Framework illustrated below summarizes common measurements used to monitor the digital customer through the capture, acquire and nurture stages of relationship development. Typically, some of the lowest Net Promoter scores (NPS) in banking come from frustrated digital banking and payments users.

Strategy 155

Strategy Digital Banking Digital Strategies Mobile 155

PYMNTS

AUGUST 4, 2020

The writing has been on the wall: PYMNTS research has found that though most people are satisfied with their in-place relationships with banks, only about 40 percent of people would be “extremely” or “very” likely to bring their banking relationships to Big Tech or FinTechs. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

Bank Innovation

JULY 20, 2018

business leaders (owners, managers, and executives) prefer using digital banking, and yet less than half of them have plans of increasing their use of online banking products and services, that’s according to a JPMorgan Chase survey. A majority of U.S.

Survey 218

Survey Digital Banking Online Management 218

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

PYMNTS

JUNE 17, 2020

As he told Webster: “Most challenger banks have taken what traditional banks have been offering — bringing it online and making it more user friendly. But for the most part, these are the same types of services that are being offered by traditional banking.”. Single Point Of Contact.

Digital Banking 143

Digital Banking Management Cards Survey 143

PYMNTS

NOVEMBER 14, 2019

While small businesses often struggle with a lack of integrated digital tools from their traditional financial service providers, the friction in small business banking is often acute even before an SMB opens an account. Power found that small businesses continue to embrace mobile banking, with its 2019 U.S.

Digital Banking 147

Digital Banking Video Strategy Tools 147

PYMNTS

OCTOBER 21, 2019

Fiserv’s consumer trends survey, Expectations & Experiences, shows that the majority of loans over the past two years were done online, the company said on Monday (Oct. Almost two-thirds – 65 percent – of loan applicants since 2017 completed their applications partially or fully online, up from 56 percent in 2018.

Online 101

Online Survey Mobile Meeting 101

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Bank Innovation

OCTOBER 18, 2018

Banks need not fear large technology companies like Google or Apple taking their business. Digital banking continues to be the most convenient option for simple daily transactions, but branches are still necessary for the more complex ones And yet banks should not ignore the shift in banking habits brought on by non-bank technology companies.

Google 225

Google Apple Survey Digital Banking 225

FICO

NOVEMBER 8, 2022

Strong Fraud Protection Could Draw More Customers - Survey. Fraud protection is now firmly on the radar for consumers and has risen substantially as a deciding factor - it could even be a competitive advantage for banks. The survey showed that many people consider exaggerating inc om e in applications for financial accounts is OK.

Fraud 52

Fraud Survey Security eBook 52

The Paypers

MARCH 11, 2021

According to a survey released by ESET , 65% of people from US say they use at least one fintech app or platform and 85% use either banking apps or online banking platforms.

Survey 28

Survey Digital Banking Fintech US 28

PYMNTS

JULY 20, 2017

New players on the digital banking scene are hoping to change the game by looking to industries that are categorically unlike banks for inspiration. Over the past few years, dozens of so-called digital-only “challenger” banks have emerged on the financial scene, ready to compete with larger more traditional banks.

Digital Banking 128

Digital Banking Video Mobile Survey 128

PYMNTS

SEPTEMBER 26, 2018

Bank has debuted its online lending portal for small business borrowers, the financial institution announced on Tuesday (Sept. Following in the path of alternative and marketplace lenders, traditional banks are increasingly digitizing their financing offerings for small firms. The latest to do so is U.S.

Lending 128

Lending Online US Survey 128

BankInovation

AUGUST 4, 2020

Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent survey conducted by the Harris Poll. Community banks, credit unions and big banks, meanwhile, seem better poised to retain customers compared to their digitally native counterparts.

Online 96

Online Community Bank Survey Community 96

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. The digital divide spans countries as well.

Digital Banking 98

Digital Banking US Online FDIC 98

BankInovation

OCTOBER 3, 2023

Banks are shuttering physical locations as digital and mobile banking adoption rises and footfall in branches dwindles. According to Forrester’s “The State of Digital Banking 2023” March report, online banking is the most popular channel in North America and throughout most of Europe.

America 64

America Survey Digital Banking Online 64

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

JUNE 1, 2016

According to a survey of SMEs conducted in late 2015, the importance of online and mobile banking for small business owners is on the rise, often because these entrepreneurs are accustomed to these solutions in their personal lives. Researchers also found shifts in the way these business owners are managing their cash.

Online 100

Online Payments Survey Mobile 100

FICO

MAY 8, 2020

To find out what people think about the security they use with their financial services and how they view the use of new digital security methods such as biometrics, FICO commissioned an independent survey of over 5,000 people across 10 countries. On average a little over half of people surveyed were prepared to use this method to.

Security 83

Security Digital Banking Study Survey 83

PYMNTS

JULY 22, 2020

Customers are instead turning to digital means to maintain their financial lifestyles, and this shift is likely to continue even after the pandemic is in the rear-view mirror. Developments From Around The World Of Digital-First Bank ing. The global digital banking platform industry generated $3.95

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. This follows the overall trend in payments moving online. This shift to digital banking is here to stay for many bank customers.

Digital Banking 240

Digital Banking Study Examples Meeting 240

BankInovation

NOVEMBER 18, 2022

The importance of customer experience has increased exponentially over the past few years as people bring more aspects of their lives online. This year, more than 65% of Americans are using digital banking as their preferred banking method, according to a May 2022 survey published by Statista.

Customer Experience 93

Customer Experience Survey Digital Banking Online 93

Bank Innovation

JUNE 21, 2017

Banks should approach points of digital friction in the same way e-commerce giants do, if they want to hold onto their customers. As noted in recent surveys, a single point of friction is all it takes for consumers to abandon a digital banking product—and thus, the bank itself.

Survey 352

Survey Digital Banking Online Compliance 352

PYMNTS

DECEMBER 28, 2016

backed Chinese online bank is gearing up to launch soon following on the heels of establishing the bank. one of the bank’s investors, said Tuesday (Dec. 27) shareholders and regulators signed off on the name Sichuan XW Bank. A Xiaomi Inc.-backed According to a report in Reuters , New Hope Group Ltd., consumers.

Online 100

Online Survey Mobile Groups 100

PYMNTS

JUNE 7, 2017

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

Survey 115

Survey Mobile Millennials Cards 115

PYMNTS

SEPTEMBER 4, 2020

We dive into PayPal's installment options, consumer trust in digital banking, and Walmart and Amazon's battle for the digital consumer. Still, the online vacation rental marketplace has not ruled out a merger with Ackman’s Pershing Square Tontine Holdings Ltd. Economy (Inspiring Trust In The New Digital Economy Report).

Survey 175

Survey New York City Digital Banking Online 175

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

Bank Innovation

OCTOBER 18, 2017

EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers. The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236