PYMNTS

NOVEMBER 13, 2020

In many ways, mobile banking’s rapid rise parallels that of banking-as-a-service (BaaS), which is enabling more financial institutions (FIs) to offer digital services with low implementation barriers to be competitive in what is a firmly digital-first environment at this point. The One-Stop Digital Banking Experience.

Payments 259

Payments User Experience Meeting System 259

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Bank and credit union leaders must love their due diligence! Choosing a new partner is no small feat.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure.

Security 133

Security Data Fraud Tools 133

PYMNTS

DECEMBER 10, 2020

Advocates of the strategy say it provides banks with an error-free way to onboard customers while reducing fraud and preventing application abandonment. . Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. Reducing FI Onboarding Time, Costs .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

OCTOBER 22, 2020

In addition, we developed an array of new DIY servicing capabilities, including enhanced functionality to facilitate payments, report fraud and send past-due notifications. In addition, we implemented several fraud detection enhancements that we deemed critical amid customers’ increased eCommerce spending.

How To 130

How To Fraud User Experience Cards 130

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234

UX Mobile Data United States 234

PYMNTS

NOVEMBER 23, 2020

Even B2B payments now need to be delivered with a better user experience, and much work remains. Potter told PYMNTS that “the adoption of digital technology that happened in March and April … was mind-blowing to watch, [as] brick-and-mortar [shifted] to digital and people figured it out.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Monzo bank , one of the larger U.K.-based Blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

APRIL 3, 2018

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? Banking is, of course, about more than account balances. Banking is, of course, about more than account balances. And as a growing number of consumers interact with Alexa , speech begets action.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

AUGUST 10, 2017

It’s been a little over a year since our Digital Banking Tracker heralded the “ Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

NOVEMBER 1, 2019

The program will also have a 24-hour fraud detection system to shut down transactions deemed suspicious or fraudulent. . “

System 101

System Fintech User Experience Fraud 101

PYMNTS

JULY 15, 2019

Exchanges must perform critical KYC, AML and other security and compliance measures to ensure they support only legitimate transactions and keep customers safe from fraud as the cryptocurrency space grows. Digital banking changed all that, and now consumers expect the onboarding process to be near-instant and with minimal friction.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

PYMNTS

DECEMBER 12, 2018

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and do so in ways that balance security, and safe authentication, and consumer convenience. 5G will mean zero waiting time.”. That essentially zero waiting time will bring other benefits as well to the world of FinTech, according to the analysis.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Banking app security was especially problematic, according to the statement.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

OCTOBER 2, 2019

Consumers want their digital banking experiences to do more than just provide security, and processes that are not seamless could frustrate them into seeking alternatives. Keeping the Chase platform trustworthy and seamless means the bank must constantly monitor its transactions to stay vigilant against fraudsters.

Fraud 109

Fraud Security Tools Data 109

PYMNTS

OCTOBER 7, 2020

Asked what lies ahead as digital banking increasingly takes root, Ali said the general push to contactless payments will continue, with some subsets growing especially quickly. Against that backdrop, fraud has been skyrocketing.

Mobile 245

Mobile Security Fraud Digital Banking 245

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Bank of America ranked as “Best in Class” over 20 top U.S.

Report 40

Report Digital Banking Fraud Mobile 40

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

NCR

DECEMBER 27, 2015

As the threat of fraud continues to rise around the world, a growing number of banks are looking at innovative ways to protect themselves and their customers – and one solution that’s gaining traction is the use of dynamic CVVs in order to cut down on card not present (CNP) fraud.

Fraud 40

Fraud Online Cards Security 40

PYMNTS

OCTOBER 11, 2018

And that data, Fagan noted, is extremely useful in a variety of contexts — like fraud mitigation. Their systems can spot fraud in a single instance, such as a user trying to break into the system with stolen credentials. The fraud detection system obviously needs to first stop the attempted break-in at that single touchpoint.

Fraud 140

Fraud Training Cards Tools 140

PYMNTS

APRIL 25, 2016

Rachna Ahlawat, EVP at Ondot Systems, told Karen Webster in a live discussion about the variety of ways in which issuers can comply with the new mandate that’s not only about reducing fraud, but also increasing consumer confidence that the networks believe will translate into greater usage of the cards. KEEPING FRAUD IN CHECK.

Fraud 100

Fraud Cards Branding User Experience 100

South State Correspondent

APRIL 24, 2023

The Customized Solution Experience Instead of graphical user interfaces on banking applications for customers and employees, banking applications will specialize in chat user experiences that drive the graphical experience. Banks can offer AI agents that do more than banking.

social media 195

social media Data Marketing Technology 195

PYMNTS

JANUARY 2, 2017

DIGITAL BANKING TRACKER. The Digital Banking Tracker looks at how old ways of banking are evolving with the advent of faster technology that allows customers to get real-time updates on their accounts, share money with ease among contacts and even open accounts with a selfie. FASTER PAYMENTS TRACKER. MPOS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

William Mills

SEPTEMBER 7, 2016

03:04 pm Experian Fraud & Identity – https://www.experian.com/decision-analytics/identity-and-fraud/fraud-and-identity.html – @Experian – Adam Fingersh – GM and SVP, Fraud and Identity Solutions & John Sarreal. Demo: Bank application form. About to show use case on credit card fraud.

Mobile 40

Mobile Cards Fraud Data 40

William Mills

MAY 9, 2018

How they describe their product/innovation: Fiserv integrates Samsung SDS biometric authentication and collaboration solutions into its award-winning Commercial Center: Security (CC:S) for a more secure and convenient digital banking experience. I like their web-based UI. Will they show a mobile application as well.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

San Francisco 12

San Francisco Video Fintech Data 12

Insights on Business

JANUARY 28, 2019

capture new revenue and increase user engagement. transform to become more agile, more digital and more customer-centric. fight fraud more efficiently and accurately. capture new revenue and increase user engagement. transform to become more agile, more digital and more customer-centric. Speakers: Kwafo K.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

PYMNTS

JUNE 4, 2020

That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase. As customers run into issues with, say, refunds on travel that they’re legally owed, many are sidestepping the whole refund process and just initiating a charge dispute with the bank, VB pointed out.

Mobile 141

Mobile UX Cards Payments 141

CB Insights

MAY 15, 2019

Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60