Remove Customer Experience Remove Innovation Remove Presentation Remove UX
article thumbnail

7 Takeaways: “How GM Financial Elevates the Customer Experience With Journey Science”

Perficient

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” 76% of customers get frustrated when their service experiences are not personalized.

article thumbnail

What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Customers want to know what they’re getting from channel to channel and over the lifetime of their relationship with a brand.

Meeting 309
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

As each student presented, the chat was full of encouraging comments and questions and the genuine interest and passion among these ladies were easy to see. . BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Proudly Presents the Bright Paths Student Demos.

Milwaukee 348
article thumbnail

The 2022 GonzoBanker Awards

Gonzobanker

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. She was a trailblazer and an early innovator in analytics.

Community 216
article thumbnail

The Benefits of Utilizing a Progressive Web Application in Digital Commerce

Perficient

PWAs are the natural progression of web apps and present incredible opportunities and benefits across almost all user devices. If you will leverage enough of the benefits of a PWA to invest the effort. Our Final Thoughts on PWAs in Digital Commerce.

article thumbnail

The Great Filter for Digital Challengers

Celent Banking

The transition process to BBVA also presented issues with integration. Systems had to be rebuilt, and customers had issues with using debit cards, not being US citizens , and just recently, losing their accounts (Simple said it wasn’t able to transfer everyone before its relationship with The Bancorp Bank ended).

UX 125
article thumbnail

FinovateEurope Sneak Peek: Efigence

Fintech Labs Insights

Efigence is a technology company specializing in designing customer experience and implementing innovative technologies for banks and financial services. Tailored UX for unique look-and-feel. Presenters. Paweł Haltof, Innovation Director & Board Member. Pick up your tickets today and save your spot.

UX 12