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How payments innovation actually hinders the customer experience

Payments Dive

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

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FinTech Cloud Technology Fuels Banking Innovation

PYMNTS

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. Fusion Reveals Payments Platform Banks. In addition, Monese adopted Thought Machine’s cloud banking platform. Europe and South Africa.

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Two Events. One Goal. Elevate the Customer Experience

Payments Dive

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the interactive technologies that are furthering the customer experience.

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Mobile payments can redefine the customer experience for unattended retail

Payments Dive

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

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Improving Debt Collections – It’s More Than Just Technology…

Perficient

Our financial services practice is helping banks, credit unions, and other credit providers optimize their collections process by infusing to omni-channel technology, process improvements, and best practices. We’re helping them connect with more customers than ever before, and in new ways, to achieve higher contact rates. Case Study.

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Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level

PYMNTS

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Shake Shack On Leveraging AI, ML To Drive Customer Experience. Around The Order To Eat Space.

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How FinTech Keeps Banks Focused On Customer Experience With AP Automation

PYMNTS

FinTechs are helping banks focus on the customer experience through accounts payable (AP) automation. told PYMNTS in an interview that banks foundationally value “the relationship they have with the customer” and “they understand the customer.” AvidXchange Senior Vice President of Financial Services Boyce Adams Jr.