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How To Make Sure Stores Don’t Die

PYMNTS

It’s an ongoing effort that has probably seen more failures than success stories, but that’s certainly not keeping people from betting on new innovations. And retailers are making bigger bets on [ omnichannel ] technology.”. Transforming Retail. It’s a great time to be transforming retail,” Levene said.

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Succeeding in the future of payments

Insights on Business

Exposure to operational risks, data breaches and fraud losses can rise as a consequence of adopting new payment types and channels. The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience.

Payments 125
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How Experiential Retail Is Giving Physical Stores An Edge

PYMNTS

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

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Salesforce Taps Amazon For Call Center AI

PYMNTS

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

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Mobile Apps Unlock Urban Oases For Rest And Productivity

PYMNTS

In addition to the current Hudson Yards location, additional New York City locations are planned to roll out this year). Neiman Marcus Hudson Yards will be all about providing physical and digital experiences in a way not seen at other stores, creating a personal customer experience that is seamless and magical.”

Mobile 100
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Behind The Drive To Bring Better Consumer Experiences To Physical Retail

PYMNTS

In a recent PYMNTS interview, Co-founder Katie Hunt of SHOWFIELDS – best described as a physical space in New York City for retail experiences – spoke about how at least part of in-person commerce will look, and even feel, in the 2020s. That’s not all.

Retail 109
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Farmer’s Fridge On The Importance Of Digital Upgrades

PYMNTS

I had an interest in leveraging technology to make that possible.”. cities, including Chicago, Milwaukee, New York City and Philadelphia, and it plans to expand to additional locations. Focusing On Customer Service. Looking at our customers, for example: What items did we recommend?

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